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About the Role

The Project Manager is a key member of the Relocation Team, interfacing with clients, supervising staff, and overseeing the project life cycle across multiple relocation sites. The role involves representing HOU, leading with integrity, and advancing the company's mission and reputation.

Responsibilities

Participate in project-specific, internal kick-off meetings with the Leadership Team, APM, Relocation Coordinator, and onsite staff for initial planning.
Collaborate with the Regional Director to determine appropriate staffing and project complexity for each site.
Submit all required relocation plans to funders in a timely manner.
Engage in new business development, drafting proposals and budgets with the Regional Director.
Regularly interface with clients to ensure satisfaction with HOU performance.
Ensure successful set-up, implementation, and close-out of multiple relocation sites with the Director of Operations.
Prepare final closeout reports and conduct client interviews/debriefs.
Ensure all staff complete requisite HOU trainings with the CLO.
Complete final review of monthly invoices and site balances before client submission.
Anticipate and flag budget concerns to the Regional Director, suggesting plans to address over/underspending.
Review relocation plans quarterly with APM to assess progress, challenges, and potential course corrections.
Draft and obtain client signatures on contract amendments or extensions due to scope changes.
Participate in weekly meetings with APMs to review site progress, challenges, budget, and invoice concerns.
Train APMs on recording expenses and site invoicing in Concur.
Visit all assigned sites quarterly (or as needed) to provide support to APM and onsite staff.
Ensure staff maintain confidentiality of resident and HOU information through file and data security protocols.
Oversee hiring, terminations, status changes, and performance management decisions for site staff.
Complete staff performance evaluations twice a year (September and March).
Ensure APM completes quarterly file audits and obtains missing/incomplete documents.
Ensure completion of comprehensive project reports and plans to track site progress.
Provide meaningful content to HOU's webpage at least once per quarter.
Participate in monthly meetings with APMs and Relocation Coordinators.
Collaborate with the Leadership Team on system-wide improvements.
Contribute ideas for additional employee training and personnel development based on identified needs.
Ensure safety protocols are followed at each site.
Complete annual trainings as required.
Perform other duties as assigned.

Requirements

Experience in relocation services
Excellent interpersonal skills
Capacity to be supportive and hold staff accountable for performance
Ability to work with diverse populations and communicate effectively with internal and external stakeholders
Excellent project management skills and ability to work under time constraints on a variety of projects and tasks
Excellent verbal and written communication skills
Familiar with Microsoft Office Suite and Project Management software
Ability to support, mentor, lead and organize staff
Must be solution-based driven
Positive attitude and a propensity to learn
Ability to lead company-wide efforts to support service delivery models
Role model positive behavior to staff
Exhibit cultural competency and cultural sensitivity
Excellent communication and customer service skills
Ability to show restraint and composure in difficult situations
Flexibility and adaptability

Skills

Microsoft Office Suite
Project Management software

Work Type

Full-Time

Salary/Compensations

Competitive salary

Benefits

Health insurance
Health reimbursement account (HRA)
FSA
Life insurance
Vision insurance
Dental insurance
Disability insurance
Professional development support
Paid time off
Sick leave
401K retirement plan

Equal Opportunity

We are an equal opportunity employer and equal opportunity housing provider.
We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.