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About the Role
As the Corporate Receptionist, you will cover the front of house function within a high-profile commercial and residential estate. This role requires a receptionist with a natural flair for engagement and the ability to deliver exceptional customer service to senior clients, occupiers, and visitors.
Responsibilities
- Welcome and assist all guests, visitors, occupiers, and clients, ensuring an outstanding customer experience.
- Maintain a clean, organised, and well-presented reception area and associated front-of-house spaces.
- Act as the primary point of contact for all enquiries, responding professionally and efficiently.
- Maintain and update reception resources, including manuals, procedures, and databases.
- Complete daily handovers, weekly reports, and other front-of-house reporting requirements accurately and on time.
- Support the Front of House team lead and management team.
- Develop strong working relationships with commercial and residential tenants.
- Assist with residential back-of-house operations, including the management and distribution of deliveries.
- Respond flexibly and efficiently to changing business needs and unforeseen client requirements.
- Manage incoming telephone calls promptly and courteously, directing enquiries appropriately.
- Handle challenging situations and distressed callers calmly, professionally, and with empathy.
- Report accidents, incidents, or concerns in accordance with company policies and procedures.
- Ensure compliance with all company policies, procedures, codes of conduct, and Health & Safety regulations.
- Ensure events and freebies are promoted and presented appropriately.
- Undertake additional duties to support clients, customers, colleagues, and the wider business.
Requirements
- Excellent verbal and written communication skills, with a strong command of the English language.
- Outstanding interpersonal skills, with the ability to build rapport with a diverse range of people.
- Strong organisational and administrative abilities, with excellent attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience using Bluepoint or similar visitor management systems.
- A professional, positive, and proactive approach to work.
- Confident in dealing with senior stakeholders and VIP visitors.
- Excellent timekeeping, reliability, and punctuality.
- Ability to work effectively as part of a team while also demonstrating initiative and accountability.
- Flexible and adaptable, with the ability to respond quickly to changing client and business requirements.
- Calm under pressure and capable of managing multiple priorities.
- Customer-focused with a genuine passion for service excellence.
- Reliable, adaptable, and committed to maintaining the highest professional standards.
Skills
- Verbal communication
- Written communication
- Interpersonal skills
- Organisational skills
- Administrative skills
- Attention to detail
- Microsoft Office (Word, Excel, PowerPoint)
- Visitor management systems (e.g., Bluepoint)
- Customer service
- Teamwork
- Initiative
- Accountability
- Flexibility
- Adaptability
- Time management
- Problem-solving
Location
- High-profile commercial and residential estate
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Operates a prestigious site with high visibility, frequented by senior clients.