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About the Role

Supervises, coordinates, monitors, and participates in the day-to-day operations of social services programs, ensuring compliance with policies and procedures. Prepares client and statistical records/reports, builds relationships with community agencies, and serves as a client advocate. Performs clerical and secretarial duties to ensure smooth operations and researches and writes grants as needed.

Responsibilities

Plans, directs, and supervises the day-to-day duties of assigned staff.
Trains and instructs employees in proper methods and procedures.
Monitors work in progress and completion for accuracy, completeness, and compliance.
Provides input to performance evaluations and the interview process.
Interviews applicants to determine program eligibility based on guidelines.
Conducts needs assessments, obtains pertinent information, and establishes program goals for clients.
Refers applicants to other agencies if not appropriate for the program.
Develops client intake and case plans.
Instructs clients in completing necessary paperwork, including goals and budget forms.
Completes orientation check-off forms and obtains release of information forms.
Completes social histories on new clients weekly.
Meets regularly with clients to discuss and evaluate progress.
Prepares accurate and up-to-date records documenting client progress.
Monitors client behavior, group attendance, medication, and movement.
Receives incident reports and enforces disciplinary actions for infractions of house guidelines.
Refers clients to appropriate Corps programs or other agencies based on needs and program plans.
Completes discharge plans for clients exiting the program.
Transfers file contents to non-active files.
Prepares cards for follow-up mailings.
Plans, coordinates, and facilitates group and individual crisis intervention sessions.
Plans group activities and focus.
Provides group participants with information offered by other community services.
Informs participants about the availability of group sessions.
Performs community education speeches.
Encourages client responsibility for the upkeep of their living quarters.
Supports client efforts and praises them for self-help.
Serves as an advocate for clients with other agencies.
Prepares and maintains case records and logs on all assigned clients.
Ensures the accuracy and completeness of case records and logs.
Prepares and maintains statistical records on all services provided.
Compiles and prepares monthly statistical reports.
Prepares monthly financial reports for donated budgets.
Prepares various correspondences and completes paperwork for program operations.
Prepares and maintains office records, reports, calendars, databases, journals, books, logs, lists, etc.
Updates, posts, and indexes information and inputs data into the computer.
Researches office files to locate specific information for reports.
Prepares and proofs various routine reports.
Compiles and records information and statistics for routine reports.
Answers the telephone courteously and tactfully.
Schedules appointments.
Greets and assists employees and external visitors.
Provides accurate information regarding office operations and services.
Attempts to resolve complaints calmly, courteously, and tactfully.
Performs routine filing of correspondence, forms, records, reports, and documents.
Maintains files in an organized and efficient manner.
Photocopies and shreds various items including correspondence, forms, reports, and documents.
Performs clerical and secretarial support for special projects, seasonal events, and meetings.
Prepares mail merges.
Serves as liaison to other agencies for prevention, assessment, and treatment of chemical dependency.
Obtains/coordinates assistance on behalf of clients.
Builds and maintains professional working relationships with community agencies.
Participates in meetings to educate the public on the Home Sweet Home Program.
Networks with other social service agencies.
Promotes a positive image of The Salvation Army and the Home Sweet Home Program.

Requirements

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to concentrate and pay close attention to detail with frequent interruptions.
Duties are usually performed seated, with occasional standing or walking.
Limited physical effort required for walking, standing, lifting, and carrying light objects (less than 25 lbs) 5-10% of work time.
Work is usually performed in a normal office environment with minimal discomforts.
Valid State Driver's License.

Skills

Supervision
Coordination
Monitoring
Program Compliance
Record Keeping
Report Preparation
Client Advocacy
Referral Services
Grant Writing
Staff Training
Needs Assessment
Case Planning
Crisis Intervention
Community Outreach
Interpersonal Skills
Communication Skills
Organizational Skills
Time Management
Problem-Solving
Computer Proficiency

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

2 years of experience providing assistance in a non-profit environment

Education Level

High School Diploma/GED
Associate's Degree preferred

Salary/Compensations

Undisclosed

Benefits

29 Days PTO
12 Paid Holidays
Retirement Plan with Employer Match
Affordable Health Insurance

About the Company

The Salvation Army

Equal Opportunity

Veterans
Disabled