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About the Role

Oversees the end-to-end delivery of high-quality, linguistically validated Patient-Reported Outcome (PRO) instruments, leading complex validation workflows and serving as a primary client liaison.

Responsibilities

Understands and adheres to company Quality Management System (QMS) requirements including ISO 9001 and ISO 17100 standards.
Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
Serves as Lead Project Manager on projects with multiple Project Managers.
Coordinates and communicates with interviewers and recruiters for debriefing interviews, analyzing results, and making recommendations for improvements.
Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
Provides assistance and training to Associate Project Managers during projects.
Coordinates with colleagues in other departments for efficient workflow.
Maintains accurate and up-to-date spreadsheets and documents for LV project status overview.
Assists in maintaining and ensuring the reliability of key operating data and databases.
Maintains project and client records.
Keeps clients informed about project status and resolves issues.
Composes or generates materials for documenting activities, training, and project status.
Ensures projects are delivered to clients error-free and within established timeframes.
Recommends policies, procedures, and actions for improving efficiency and meeting company objectives.
Performs other related duties as assigned.
May perform traditional project management functions as needed.

Requirements

Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
Minimum of three years of successful experience in LV Project Management.
Previous experience in the translation industry preferred.
Knowledge of all company LV project management, graphic layout, and project planning procedures.
Knowledge of English grammar, syntax, and word usage.
Excellent proofreading skills.
Organizational and time management skills.
Ability to report work orally or in writing to supervisor as required.
Ability to carry out instructions furnished in written or oral form.
Ability to work with minimal supervision.
Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT Tools, Office 365/Skype).
Ability to work with a diverse group of individuals.
Ability to maintain confidentiality of company financial and other information.
Ability to establish and maintain cooperative working relationships with others.
Teamwork and consensus-building skills.
Ability to resolve customer service issues in a professional and efficient manner.

Skills

Linguistic Validation Project Management
Harmonization
Back-translation
Expert reviews
In-country reviews
Cognitive debriefing
Project Management
Client liaison
Team capability building
Mentorship
Cross-functional initiatives
Strategic projects
Quality Management System (QMS)
ISO 9001
ISO 17100
Editing
Communication
Training
Workflow coordination
Spreadsheet maintenance
Database management
Record keeping
Client communication
Report composition
Proofreading
Organizational skills
Time management skills
Computer proficiency (Word, Excel, PowerPoint, Adobe, CAT Tools, Office 365/Skype)
Teamwork
Consensus-building
Customer service

Location

CANADA - EST coverage required

Work Type

Hybrid
Remote

Experience Level

Minimum of three years of successful experience in LV Project Management

Education Level

Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.

Benefits

Possibility to do charity work for 5 days paid.
4 weeks’ holiday, your birthday OFF and 5 sick days.
Access to a vast library of eLearning training.
Great benefits plan (dental, medical, STD/LTD, EAP…)

About the Company

Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs).
COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers.
The LV Team has over 20 years of experience in the COA field, positioning us as the industry leader.
Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding.
This means our work fundamentally recognizes the value of every language and culture.
So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS Values: Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Equal Opportunity

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.
RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.
RWS will not tolerate discrimination based on any of these characteristics.