Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director Product and Client Support - DBC Finance role.

Rezi rewrites your resume against SS&C Technologies's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director Product and Client Support - DBC Finance posting at SS&C Technologies — free, in seconds.

About the Role

SS&C is seeking an experienced Director, Product Development & Client Solutions to support and enhance the DBC Finance platform. This role acts as the primary liaison between clients, business stakeholders, and product development teams, ensuring product capabilities align with market needs and business objectives. The ideal candidate will possess deep finance expertise, preferably in municipal finance, along with strong product management and client relationship skills.

Responsibilities

Serve as the primary point of contact for clients using DBC Finance software.
Provide daily support related to product inquiries, issue resolution, user guidance, and training.
Develop trusted relationships with clients, ensuring high levels of satisfaction and engagement.
Identify opportunities to improve client adoption and utilization of platform capabilities.
Gather and document business requirements from clients and internal stakeholders.
Define product enhancements and prioritize development initiatives based on business value and client needs.
Collaborate with development teams to translate business requirements into functional product solutions.
Assist with annual product release planning, testing, validation, and market readiness activities.
Develop and maintain product roadmaps aligned with strategic objectives.
Act as the bridge between executive leadership, end users, product teams, and external partners.
Collaborate closely with other SS&C business units, including Blue Prism and related teams.
Facilitate communication between technical and non-technical stakeholders to ensure alignment on priorities and deliverables.
Support strategic initiatives that enhance product capabilities and customer experience.
Monitor industry trends, regulatory developments, and emerging technologies within municipal finance and related markets.
Conduct ongoing competitive analysis to identify market opportunities, risks, and product differentiation strategies.
Provide recommendations to leadership regarding new capabilities, market demands, and strategic positioning.
Establish acceptance criteria and validate product enhancements against business requirements.
Ensure deliverables meet functional, operational, and return-on-investment expectations.
Monitor project milestones and assist in ensuring initiatives remain aligned with scope, budget, and strategic goals.
Advocate for the voice of the customer throughout the product lifecycle.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
5-8 years of progressive experience in finance, preferably municipal finance.
Experience working with a municipal issuer, financial institution/bank, municipal advisor, or financial technology or software organization serving municipal finance clients.
Demonstrated experience in product management, product development, business analysis, project management, or client-facing consulting roles.
Strong understanding of financial markets, debt issuance, municipal financing structures, and related workflows.
Exceptional analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills with the ability to effectively engage executive stakeholders and technical teams.
MBA, CPA, or other advanced financial/business credential strongly preferred.
Experience supporting financial software, SaaS platforms, or enterprise applications.
Knowledge of product management methodologies, requirements documentation, product roadmaps, and release management processes.
Experience working with cross-functional and distributed teams.
Familiarity with automation, workflow management, or related technologies is a plus.

Skills

Product Management
Product Development
Client Relationship Management
Business Analysis
Project Management
Financial Markets
Debt Issuance
Municipal Financing Structures
Analytical Skills
Organizational Skills
Problem-Solving Skills
Communication Skills
SaaS Platforms
Enterprise Applications
Product Roadmaps
Release Management
Automation
Workflow Management

Location

Windsor, Connecticut

Work Type

Hybrid Work Model

Experience Level

5-8 years

Education Level

Bachelor's degree
MBA
CPA

Salary/Compensations

New Jersey: 130000 USD to 140000 USD
New York: 130000 USD to 140000 USD

Benefits

401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical Coverage
Dental Coverage
Vision Coverage
Employee Assistance Program
Parental Leave
Discounts on fitness clubs
Discounts on travel

About the Company

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely.
Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide.
More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Equal Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.