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About the Role
The Manager, Collections Technology Projects is responsible for managing and delivering small to medium-sized technology projects from conception to completion, working with key technology and business partners.
Responsibilities
- Contribute to the development of short-term and longer-term business plans for Canada Collections by executing collection system changes aligned with the technology roadmap.
- Ensure the delivery of best-in-class customer service, fostering an environment that promotes agile, flexible, and timely operational efficiencies.
- Mitigate the bank’s risk by identifying and assessing opportunities to streamline or improve procedures and replace with more efficient customer-centric processes and procedures that will enhance customer experience.
- Contribute to the effective functioning of the team by actively participating in consultations with partners and taking initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system.
- Build relationships with internal and external partners by collaborating on project deliverables and working with a diverse working group.
- Build good working relations with vendors and technology partners, as applicable.
Requirements
- Prior experience working in a highly technology complex environment.
- Prior experience in managing small to medium size projects.
- Working knowledge of retail credit products and consumer credit lifecycle.
- Knowledge of business analysis / multi-project timelines and tools.
- Effective and proven relationship building, strategic influencing, and change leadership skills.
- Good knowledge of MS applications (Word, Excel, Project, Powerpoint).
- Thrives on working with people on many initiatives in an agile, fast-paced environment that has an impact on the bank’s bottom line.
Skills
- Relationship building
- Strategic influencing
- Change leadership
- MS Word
- MS Excel
- MS Project
- MS Powerpoint
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- Manager
Benefits
- A rewarding career path with diverse opportunities for professional development.
- An organization committed to making a difference in our communities.
- A competitive rewards program including bonus, flexible vacation, personal and sick days.
- Comprehensive benefits that start on your first day.
About the Company
- Scotiabank is a leading bank in the Americas.
- Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
Equal Opportunity
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
- We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
- If you require technical assistance, please click here.
- Candidates must apply directly online to be considered for this role.
- We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.