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About the Role
The Communication and correspondence coordinator provides operational and logistical support to the Corporate Communications team. Reporting to the Manager of Communications and Special Projects, the coordinator helps ensure the smooth management of key processes, including handling public correspondence, coordinating workflows, and supporting the planning and execution of internal and external communication plans.
Responsibilities
- Track, prioritize, and monitor inquiries to ensure timely responses and compliance with service standards.
- Coordinate the preparation of responses in collaboration with the communication advisor and the subject matter experts.
- Maintain correspondence logs, databases, and reporting tools to monitor inquiry volume, trends, and response times.
- Assist in developing reports and dashboards on public engagement activities and correspondence metrics.
- Support the implementation of communication plans related to public outreach, stakeholder engagement, and project updates.
- Contribute to continuous improvement initiatives aimed at enhancing the public experience and correspondence processes.
- Assist in the preparation of materials, administrative tasks, and logistics that support internal and external communication initiatives.
- Support the Corporate Communications team in day-to-day coordination, tracking, and organization of communication activities.
Requirements
- Bachelor's degree in Communications, Public Relations, Business Administration or a related field.
- Minimum of 1 to 3 years of relevant work experience in a similar role involving coordination, communications, or stakeholder relations.
- Excellent organizational skills to juggle strict editorial deadlines and event schedules.
- Good copywriting, proofreading, and editing skills.
- Detail-oriented, well-organized, and able to manage multiple files simultaneously.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Sound judgment, professionalism, and customer service orientation.
- Ability to communicate complex information in clear and accessible language.
- Demonstrated initiative, resourcefulness and capacity to adapt quickly when a situation arises.
- Strong interpersonal skills and a team-oriented mindset.
- Bilingual in English and French, both written and spoken.
Skills
- Coordination
- Communications
- Stakeholder relations
- Organizational skills
- Copywriting
- Proofreading
- Editing
- Detail-oriented
- Time management
- Customer service
- Interpersonal skills
- Teamwork
- Bilingualism (English and French)
Location
- Montreal
- Toronto
- Ottawa
Work Type
- Hybrid
Experience Level
- 1-3 years
Education Level
- Bachelor's degree
Benefits
- Basic paid group insurance (medical, dental, life, disability)
- Wellness and health accounts
- Flex-Alto account ($500 for healthier approach and sustainable transportation)
- Retirement plan and savings options (RRSP and TFSA)
- Vacations based on experience, available upon hiring
- Incentive compensation program
About the Company
- Alto is actively contributing to the transformation of Canada's future with a high-speed train project connecting Quebec City and Toronto.
- The project aims to improve the quality of life of citizens, strengthen ties between communities, and stimulate economic growth.
- Alto offers a work environment that encourages initiative, innovation, and forward-thinking solutions.
- Alto provides a unique opportunity to shape the future of transportation in Canada.
Equal Opportunity
- Alto works to create high-performance, diversified teams.
- Alto believes in the power of diverse teams and aspires to provide an inclusive and equitable work environment where everyone can develop and flourish.
- Alto offers equal employment opportunities to all and invites qualified individuals, regardless of their identity, origin or situation, to apply.
- Requests for adjustments during the recruitment process will be accommodated to ensure a fair and pleasant experience.