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About the Role
The Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center.
Responsibilities
- Welcome each member and handle all member interactions with the highest level of hospitality and professionalism.
- Demonstrate a commitment to quality, delivering uncompromised service and outcomes.
- Accommodate special requests for member support whenever possible and help to promptly resolve member questions.
- Assist with assigned projects and special provider or patient requests.
- Assist with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
- Process transactions required to begin or complete the visit.
- Demonstrate an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
- Engage with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
- Collaborate with providers and staff members to deliver an exceptional seamless patient-centered care experience.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree or equivalent experience
- 1 year of experience in customer service position
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Experience in a health care service delivery environment
- BLS (Basic Life Support) certification
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Requires corrected vision, hearing and speech within normal ranges
Skills
- Customer service
- Health insurance knowledge (copays, co-insurance, benefits)
- Communication (answering calls, scheduling, email)
- Collaboration
- Multitasking
- Issue resolution
- Conflict management
- Organizational skills
- Computer proficiency
- Apple product familiarity
- ChromeOS familiarity
- Microsoft product familiarity
- HP product familiarity
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- 1 year of customer service experience
Education Level
- Bachelor's degree or equivalent experience
About the Company
- Crossover Health is creating the future of health as it should be.
- A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment.
- Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging.
- Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Equal Opportunity
- Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.
- If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.