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About the Role
This role supports leaders and business partners across Group Retirement Services (GRS) Operations on projects, process improvements, and change initiatives. The goal is to ensure effective processes, clear documentation, and practical best practices that support strong Client service across Savings/Accumulation and Payout Annuities.
Responsibilities
- Support continuous improvement initiatives and process redesign activities across GRS Operations, including documenting current-state processes, identifying gaps, supporting analysis, and implementing improvements.
- Collaborate with business partners and leaders to understand operational needs, gather information, and support the development of improved processes and best practice solutions.
- Represent GRS Operations on projects and change initiatives impacting business operations, such as process improvements, digital initiatives, regulatory changes, product changes, and operational readiness.
- Support stakeholder communication by clarifying expectations, tracking progress, documenting decisions, and escalating risks or issues.
- Bridge the gap between Operations and IT by documenting business requirements, validating process impacts, and supporting end-to-end understanding of operational changes.
- Assist with change management activities, including communications, training material updates, process documentation, and adoption support.
- Create, maintain, and improve knowledge management content, process documentation, procedures, and job aids for consistent operations.
- Support GRS and Payout Annuity tools by documenting processes, identifying enhancement opportunities, and supporting governance and risk management.
- Assist with annual and recurring operational activities, including deadline readiness, year-end readiness, audit support, and business readiness.
Requirements
- Curiosity, strong attention to detail, and a willingness to learn.
- Ability to organize information, ask thoughtful questions, analyze business needs, and collaborate to move initiatives forward.
- Comfortable supporting change, communicating clearly, and building positive working relationships.
- Business analysis skills, including understanding business needs, documenting requirements, identifying impacts, and communicating information clearly.
- Strong problem-solving skills to investigate issues, identify options, and support timely resolution of operational or Client concerns.
- Ability to support change in a fast-paced and sometimes ambiguous environment.
- Ability to organize and prioritize work across multiple initiatives with guidance.
- Ability to build relationships and collaborate effectively across teams and with business partners.
- Ability to review data, summarize findings, and help identify opportunities for process, quality, and efficiency improvements.
- Interest in continuous improvement and process redesign, with a willingness to contribute ideas and support implementation.
- Strong communication skills, including active listening, asking questions, speaking up, and writing clearly.
- Strong organization, planning, and time management skills.
- Ability to prioritize work and manage deadlines.
- Strong attention to detail and a commitment to quality.
- Experience using presentation and collaboration tools such as Visio, PowerPoint, SharePoint, Excel, and Word.
- Lean Six Sigma, PMP, business analysis, project management, or other related accreditation is considered an asset.
- Previous experience supporting business analysis, project coordination, process improvement, operations, or change management activities.
- Understanding of Sun Life and GRS Operations, including systems, products, and operational processes, is considered an asset.
- Undergraduate degree in Business, or an equivalent university degree, college diploma, or related work experience.
Skills
- Business analysis
- Problem-solving
- Change management
- Collaboration
- Data review
- Process improvement
- Communication
- Organization
- Planning
- Time management
- Attention to detail
- Visio
- PowerPoint
- SharePoint
- Excel
- Word
Location
- Primary location (specific city/state not provided)
Work Type
- Hybrid
- Temporary Employee
Experience Level
- Student/New Graduate Programs
- Previous experience supporting business analysis, project coordination, process improvement, operations, or change management activities
Education Level
- Undergraduate degree in Business, or an equivalent university degree, college diploma, or related work experience.
Salary/Compensations
- Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.
Benefits
- Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
About the Company
- At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.
- Our values shape how work: caring, authentic, bold, inspiring, and impactful.
- Our student and new graduate programs offer a chance to explore Sun Life from the inside.
- You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.