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About the Role
This role supports the sales team by managing order processing, customer service, and administrative tasks to ensure efficient operations and high customer satisfaction.
Responsibilities
- Collaborate with and support assigned sales team members to achieve monthly team quota.
- Utilize NetSuite’s CRM/ERP software and TEAMS for order processing, including Purchase Orders (POs), Sales Orders (SOs), and equipment returns.
- Enter and update customer and vendor account information in NetSuite.
- Answer incoming phone calls and direct them to the appropriate party.
- Enter V-Quotes (Data entry for part number cost quotes from vendors in NetSuite).
- Monitor daily sales order statuses and communicate updates to sales representatives and customers.
- Send shipping tracking numbers to customers after orders ship.
- Audit and track incoming POs using UPS, FedEx, USPS, and freight company websites.
- Simultaneously manage multiple sales administration tasks with accuracy and attention to detail.
- Maintain communication with internal departments for order status and fulfillment.
- Process RMAs (customer returns) and VRAs (vendor returns), and handle replacement orders.
- Process credit card, PayPal, and other payments.
- Create shipping labels for customer returns using FedEx and UPS.
- Attend sales meetings and assist with sales strategies.
- Deliver excellent customer service to ensure ongoing sales and high customer satisfaction.
- Perform other duties as assigned.
Requirements
- A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required.
- Proven work experience in account management.
- Experience working in the Telecom Industry preferred.
- Experience with CRM/ERP software preferred.
Skills
- NetSuite CRM/ERP software
- TEAMS
- Microsoft Office Suite
- Account management
- Customer service
- Order processing
- Data entry
- Communication
- Attention to detail
Experience Level
- 3 years of experience in a sales administrative role
Education Level
- Associate’s degree in business or related field required