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About the Role

The Assistant Manager – Structured Day Program TBI/NHTD supports the daily operation and delivery of person-centered services to participants with traumatic brain injury and/or individuals receiving NHTD services. The position helps ensure a safe, supportive, and engaging program environment while coordinating activities and services designed to maintain and enhance participants’ functional abilities, independence, and community integration.

Responsibilities

Supports the daily operation of the Structured Day Program and promotes a safe, comfortable, supportive, and engaging environment for all participants.
Develops and maintains a monthly calendar of activities and events based on participants’ interests, needs, abilities, and individual goals.
Provides or coordinates assessment, training, supervision, and assistance related to self-care, medication management, task completion, communication, interpersonal skills, problem-solving, socialization, sensory-motor skills, mobility, and community transportation.
Supports participants in developing and maintaining skills necessary for greater independence in the community, including money management, household management, community integration, volunteerism, and employment-related skills.
Attends required treatment plan meetings and completes and submits all required documentation in accordance with program requirements.
Maintains regular communication with participants’ treatment team members, including a minimum of quarterly contact, to support coordination and continuity of services.
Monitors participant participation, progress, and changing needs and communicates relevant observations, concerns, and service updates to the appropriate supervisor and treatment team members.
Completes accurate daily progress notes for all participants and ensures documentation is submitted within 72 hours of service provision.
Maintains accurate daily attendance records for all participants in accordance with program requirements.
Prepares required Medicaid billing documentation and submits all documentation to the supervisor no later than the seventh day of the following month.
Implements individualized activities and services that support participants’ functional, behavioral, social, and community-living goals and provides opportunities to practice these skills in appropriate settings.
Ensures participant records and program documentation are complete, accurate, timely, and maintained in accordance with organizational, Medicaid, and regulatory requirements.
Performs other related duties as assigned to support the effective operation and quality of the Structured Day Program.
Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
Complies fully with FREE’s confidentiality policies.
Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
Meets all job requirements and stays in compliance.
Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Requirements

Minimum of two (2) years of experience developing and implementing day habilitation plans, providing vocational education services, providing residential habilitation service, and/or providing job coaching/supportive employment services required.
A valid NYS Personal Care Aide (PCA) certification in either Home Health Care Aide certification or Nurses Aide Certification is required. Must be maintained and remain in good standing.
Qualified candidates who do not currently hold a PCA certification may be considered if they sign an education agreement and obtain certification within four (4) months of hire.
Valid Driver’s License and satisfy criteria to be an agency driver required.

Skills

Proficient writing skills with grasp of basic grammar and spelling
Computer skills with the ability to learn and use various applications
Efficient, well organized, and have excellent verbal and written communication and interpersonal skills
Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs
Knowledge of DOH and other relevant regulations

Location

In-person at the program site
Travel between FREE and community locations required

Work Type

In-person
Full-time

Experience Level

2+ years of experience

Education Level

Bachelor’s degree in human services, psychology, social work, or another related field

About the Company

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury.
It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities.
FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

Equal Opportunity

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic.
In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations.
This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability.