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About the Role
Precision Endodontics - West Seneca is seeking a Patient Care Coordinator to manage all administrative and front office duties, ensuring an exceptional experience for patients and visitors. This role is crucial in bridging customer service with clerical management.
Responsibilities
- Make a positive and lasting first impression.
- Deal with complaints and provide accurate information.
- Make guests and visitors feel comfortable and valued.
- Welcome patients to the dental office.
- Maintain accurate patient records.
- Answer all incoming calls and redirect them or take messages.
- Check, sort, and forward emails.
- Keep updated records and files.
- Keep the front desk tidy and presentable with necessary materials.
- Work Monday - Friday from 7:30 am - 4:30 pm or 8:00 am - 5:00 pm.
- Facilitate and coordinate other office responsibilities as needed.
Requirements
- 1-2 years of proven experience as a front desk representative, agent, or relevant position.
- Familiarity with office machines (e.g., fax, printer).
- Strong communication and people skills.
- Good organizational and multi-tasking abilities.
- Problem-solving skills.
- Customer service orientation.
- A high school diploma.
- Desire to help patients.
- Ability to sit and stand for extended periods.
- Ability to operate standard office equipment.
- Ability to assist patients safely in and out of chairs or treatment areas.
- Ability to maintain clinical positioning for extended periods.
- Ability to work around medical equipment and instruments.
- Ability to adhere to OSHA and infection control standards.
- Ability to perform repetitive hand and wrist movements.
- Ability to respond quickly in emergency situations.
Skills
- Communication skills
- People skills
- Organizational skills
- Multi-tasking abilities
- Problem-solving skills
- Customer service orientation
Location
- Buffalo, NY
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma
Salary/Compensations
- $20-$26 USD
Benefits
- BCBS Medical & Dental insurance Options
- VSP Vision Coverage
- Complimentary Life Insurance Policy (employee only)
- Short-term & Long-term Disability
- Pet Insurance Coverage
- 401(k) plan w/match options
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
About the Company
- Precision Endodontics - West Seneca is a busy specialty practice focused on the future of specialty dental care.
- Specialty1 Partners is the direct employer of non-clinical employees.
- Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce.
- Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program.
Equal Opportunity
- Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.