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About the Role
Wenzel's is seeking an Assistant Shop Manager to support the Shop Manager in leading, training, and working with the team. This role involves preparing fresh ingredients, producing food items, and providing excellent customer service to sell high-quality products. The Assistant Shop Manager will also oversee the day-to-day operations of the store, supervise the team, and drive business growth through sales, cost control, and profit delivery.
Responsibilities
- Assist the Shop Manager with leading, training, and working alongside the team.
- Prepare fresh ingredients and produce food products according to company standards.
- Provide excellent customer service and sell high-quality fresh food.
- Assist the Shop Manager with the day-to-day running of the store.
- Supervise the team and run the shop when the Manager is unavailable.
- Ensure business growth by increasing sales, controlling costs, and delivering profit.
- Develop and lead the shop team to build a loyal customer base.
- Run the shop during the manager's annual leave for up to two weeks.
- Ensure store schedules and objectives are met by employees.
- Manage and control all aspects of the shop.
- Assist with training, leading, and developing the team.
- Greet customers and create an inviting experience.
- Receive and check daily deliveries.
- Assist with the management of branch stock and produce.
- Maintain shop displays.
- Have excellent knowledge and understanding of products.
- Prepare food in line with specifications.
- Ensure food and produce quality control.
- Maintain the highest level of hygiene and food safety standards.
- Work efficiently within a team.
- Handle cash, operate the till, and manage banking.
- Open or close the shop when required.
- Run shifts at various times during the week and when the manager is on annual leave.
- Drive sales and minimize wastage.
- Provide great service experiences for customers.
- Work together and assist the Shop Manager with leading and training the team as required.
- Achieve consistently high standards.
Requirements
- Experience with team leading or supervising within food service or a retail setting.
- A good communicator with a track record of success in previous roles.
- Able to take responsibility within a fast-paced environment.
- Able to provide high levels of customer service.
Skills
- Team leading
- Supervision
- Food service
- Retail
- Communication
- Customer service
- Responsibility
- Food preparation
- Stock management
- Cash handling
- Till operation
- Sales
- Hygiene
- Food safety
Location
- North-West London
- Greater London
- Bedfordshire
- Buckinghamshire
- Berkshire
- Essex
- Hertfordshire
- Surrey
Work Type
- Full-time
- Flexible working hours
Experience Level
- Assistant Manager
- Team Leading
- Supervising
Salary/Compensations
- £28,000 per annum
Benefits
- Free meal provided every shift
- 50% off all other food
- Enrolment to Company Pension Scheme
- Holiday entitlement of 28 days including bank holidays
- Day off for your Birthday (paid)
- Staff incentives including competitions and bonus schemes
- Excellent training, including apprenticeship opportunities
- Career progression and development programmes
- Free employee benefit scheme offering discounts
- Wellbeing Centre
- Employee assistance 24/7 helpline
About the Company
- Established in 1975, Wenzel's is a popular bakery chain with over 100 shops across North-West London, Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, and Surrey.
- The company focuses on delivering quality products at affordable prices with outstanding customer service.
- Wenzel's is expanding its retail presence and seeking passionate individuals to join their team.
Equal Opportunity
- Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.