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About the Role
The Reservations Manager oversees all reservations functions, inventory integrity, reservation communications, and booking quality. This role ensures each guest interaction reflects the Elysée New York luxury experience while supporting revenue optimization and operational excellence.
Responsibilities
- Manage all reservation activity, inventory controls, booking accuracy and reservation standards
- Ensure timely, personalized and professional communication before arrival
- Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience
- Recruit, train and coach reservations personnel and establish service expectations
- Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards
- Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust
- Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required
- Maintain flexibility to support the hotel's needs, including mornings, evenings, weekends, and holidays
Requirements
- Bachelor’s degree or equivalent experience
- Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility
- Luxury hotel experience strongly preferred
- Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
- Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept
- Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization
Skills
- Strong leadership presence and a genuine passion for luxury hospitality.
- Exceptional verbal and written communication skills
- Understanding of luxury reservations practices
- Strong analytical and organizational capabilities
- Expertise with CRS and PMS platforms
- Attention to detail and guest-centric decision making.
Location
- Midtown Manhattan
Work Type
- Full-time
Experience Level
- Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility
Education Level
- Bachelor’s degree or equivalent experience
About the Company
- Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan.
- The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion.
- Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.
Equal Opportunity
- Elysée New York Hotel and Crescent Hotels & Resorts are Equal Opportunity Employers, including Protected Veterans and Individuals with Disabilities.
- This employer is required to notify all applicants of their rights pursuant to federal employment laws.
- For further information, please review the applicable Know Your Rights notice from the United States Department of Labor.