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About the Role
We are building an ongoing talent network of experienced Assistant Managers with Tax Credit experience who align with our standards, service philosophy, and culture. While this is not an active vacancy, we regularly connect with top performers so that when opportunities arise — whether due to internal movement, growth, or backfill — we can move quickly and confidently. If you are open to a future move and would like to start a conversation, we welcome your expression of interest.
Responsibilities
- Serve as a leader for leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
- Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements.
- Initiate all necessary lease violations, late rent notices, and evictions as needed.
- Assist Property Manager with Accounting Month End.
- Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure an excellent resident move-in experience.
- Understand the value of property features as they relate to prospective resident needs.
- Support occupancy and retention goals by following up with potential and current residents.
- Build relationships with residents through courteous and timely response to needs and concerns.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Work with other teammates to plan and organize resident events.
- Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
- Visually inspect and prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Maintain work area and office cleanliness.
- Responsible for in-house bad debt collections.
- Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates and information about community performance, and responding to owner requests as needed.
- Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Requirements
- At least one year of leasing experience in residential property management.
- Ability to work a varied schedule including weekends and holidays as required.
- Cheerful attitude and focused on customer service.
- Strong written and verbal communication skills.
- Tech savvy - able to learn/work with property management applications.
- Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management.
- Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility.
Skills
- Tax Credit experience
- Sales
- Leasing
- Closing
- Delinquency Management
- Renewal Management
- Customer Service
- Written Communication
- Verbal Communication
- Property Management Software
Location
- North Austin
Work Type
- Full-time
Experience Level
- Assistant Manager
Education Level
- Bachelor's degree preferred
Benefits
- Competitive salary
- Medical, Dental, & Vision Benefits
- 401(k) retirement plan
- Competitive Paid Time Off
- Discounted rent at any properties owned by ResProp Management
- Opportunities for Profit Sharing
About the Company
- ResProp Management helps people find apartment homes and builds communities.
- We are a multi-family property management company that serves people, community residents and owners.
- We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily.
- We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.