Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Program Director role.

Rezi rewrites your resume against Highland Park Community Development Corp's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Program Director posting at Highland Park Community Development Corp — free, in seconds.

About the Role

The Program Director is responsible for supervising the shelter/program under his/her jurisdiction, including personnel, facility management, fiscal management, client services, liaison with funding sources, and community relations. This role requires adherence to all contract requirements.

Responsibilities

Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
Maintain a healthy and safe environment for residents and staff, ensuring residents move towards independent living or an appropriate living status.
Operate the facility and programs within the approved annual budget.
Serve as the primary program liaison to DHS.
Work with Human Resources on adhering to HR policies and procedures and the selection process for filling vacant positions.
Maintain effective communication and interaction with staff, ensuring necessary training and professional development.
Assure the shelter remains in compliance with City and State regulations and maintains a high standard of excellence.
Assess program needs and identify potential funding streams to enhance services.
Serve as liaison to local service providers and community leaders.
Assure the physical environment of the shelter is maintained and respond to quality assurance questions.
Ensure shelter maintains contractual compliance regarding program goals and objectives.
Direct supervision of Social Services Director, Client Care Coordinator Supervisor, Security Supervisor, Childcare Supervisor, Intake Specialist, and Maintenance Facility Manager.
Direct supervision of department heads.
Conduct and ensure provision of relevant training programs for staff (orientation, career development, on-going training).
Perform and review all aspects of personnel management (hiring, terminations, performance reviews, progressive discipline, etc.).
Ensure implementation of and adherence to all Quality Assurance initiatives.
Ensure timely submission of all financial reports.
Review program sub-contracts with Administrative Director as applicable.
Serve as liaison between contract holder and Highland Park Community Development Corporation.
Supervise all client services.
Ensure confidentiality of all client program records and files.
Develop and maintain community linkages.
Establish and maintain relationships with support agencies and facilities.
Attend Highland Park Community Development Corporation Advisory Council Meetings and local community board meetings.
Establish and maintain shelter/program Community Advisory Board.
Develop Volunteer Programs.

Requirements

A minimum of 7-10 years’ successful experience in services to homeless people, clinical social work with medically frail, mentally ill, or at-risk populations, or in senior-level shelter administration.
Successful experience with budget management is strongly desired.
Experience with MICA (Mentally ill and chemical abuse).
Knowledge of mental illness and serious emotional disturbances and substance use disorders.
In-depth knowledge of NYC behavioral health and community support programs and systems.
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.
Experience working with homeless and precariously housed populations.
Knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff.
Knowledge of multi-disciplinary team experience preferred.
Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.
Ability to prepare accurate and timely reports.
Ability to manage multiple projects and ask for help when needed.
Ability to communicate effectively with stakeholders.
Competency in written, interpersonal, verbal, and computational skills to present and document records in accordance with program standards.
Available to work a flexible schedule in response to participant and staff needs.
This position will require travel as needed.

Skills

Excellent computer skills including proficiency in Microsoft Word, Excel, PowerPoint, Cares and ADP Workforce now platform or similar platforms.
Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents.
Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged.
Customer Service Orientation: Manages difficult or emotional situations; Responds promptly to customer needs; Maintains a positive attitude.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
Systems Thinking: Ability to see how organizational systems interact and influence each other.
Planning / Organization: Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.
Service and Teamwork: Understands the needs of the organization, customers, co-workers, and supervisors.
Oral Communication: Speaks clearly and persuasively; listens and gets clarification.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
Ethics: Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.
Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.).
Excellent verbal and written communication skills.
Reads and comprehends simple instructions, short correspondence, and memos.
Writes simple correspondence.
Presents information in one-on-one and small groups situations.
Bilingual is preferred.

Location

Highland Park

Work Type

Onsite
Travel required

Experience Level

7-10 years experience
3-5 years post-masters work experience

Education Level

Master’s degree or higher in Social Work, Mental Health Counseling, Non-profit Operations Nursing, Public Health, Public Policy, or a related field with a related License.
Masters level in Social Work or Non-Profit Business Operations, or appropriate, equal experience.

About the Company

Highland Park Community Development Corporation