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About the Role
At Competition Automotive Group, we believe our associates are our greatest asset. We are currently seeking BDC Representatives to join and support our sales team. If you are looking for a career with an extraordinary company, we are the perfect choice. Come work for the BEST Auto Group in the business!
Responsibilities
- Handle heavy inbound and outbound client inquiries from web leads, phone & email
- Perform short-term & long-term follow-up with clients in the customer relationship management system
- Speak with customers professionally, solve problems, and demonstrate strong phone and email etiquette
- Direct customer calls, questions, and concerns appropriately to the right party
- Log all activity in the CRM
Requirements
- At least 1 year of experience in customer service
- Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
- Must have strong customer service skills, phone & email etiquette
- Ability to work a 5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.
Skills
- Customer service
- Phone etiquette
- Email etiquette
- Problem-solving
- CRM usage
Experience Level
- 1 year of customer service experience
Salary/Compensations
- Competitive base salary with monthly commissions
Benefits
- Medical and Dental
- 401(k)
- Paid time off and vacation
- Growth opportunities
- A great team environment and atmosphere
About the Company
- Competition Automotive Group believes their associates are their greatest asset.
- They are looking for individuals seeking a career with an extraordinary company.
- They are the BEST Auto Group in the business.