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About the Role
Be a friendly face that helps members feel confident, cared for, and supported. At TCT Federal Credit Union, we believe banking should feel personal. Our mission is rooted in putting People over Profits and helping members build better financial lives. As a Member Service Representative, you’ll be one of the first people our members meet—and one of the reasons they feel welcomed, respected, and supported when they walk through our doors.
Responsibilities
- Greet members warmly and create a friendly, welcoming experience.
- Accurately process deposits, withdrawals, loan payments, credit card payments, and other transactions.
- Maintain and balance a cash drawer with care and attention to detail.
- Answer member questions in person and by phone.
- Help members with account updates, service requests, and basic e-services support.
- Listen carefully, ask questions, problem-solve thoughtfully, and connect members with the right resources.
- Support fraud prevention by staying alert and following procedures.
- Share information about products and services that may benefit members.
- Contribute to a positive, team-focused branch environment.
- Help keep the branch lobby and work areas organized, stocked, and ready to serve members.
Requirements
- A high school diploma or equivalent.
- Strong interpersonal and communication skills.
- Good basic math skills.
- The ability to stay organized and accurate in a fast-paced environment.
- Comfort using computers, business equipment, and related applications.
- A professional, reliable, and member-focused approach.
- Cash handling experience preferred but not required.
- The ability to pass a criminal background and bondability check.
Skills
- Interpersonal skills
- Communication skills
- Basic math skills
- Organization skills
- Accuracy
- Computer proficiency
- Problem-solving
- Cash handling
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.50 - $25.00 per hour
About the Company
- TCT Federal Credit Union is a local, member-owned financial institution with deep roots in the communities we serve.
- Our team is committed to helping members, supporting one another, and creating a workplace where people can learn, contribute, and grow.
- When you join TCT, you’re joining a team that believes our work matters—because our members matter.