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About the Role
Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.
Responsibilities
- Oversee the flow of the Drive Lane, ensuring prompt, courteous, and effective customer service.
- Report to the Service Manager and assist with strategy and reporting.
- Maintain a high Net Promoter Score by owning the customer experience and ensuring a positive dealership impression.
- Provide concierge support for all owner inquiries via phone, electronic means, or in person to maintain high customer satisfaction.
- Schedule service appointments and create return appointments.
- Ensure technicians' time is consistently sold to service customers.
- Generate clear and accurate work orders that convey customer concerns, meet warranty standards, and protect the dealership from liability.
- Perform complete and thorough walk-around vehicle inspections.
- Communicate daily with customers on vehicle status and repair costs.
- Clearly communicate the value provided to the customer via an active delivery process upon service completion.
- Utilize provided tools for optimal performance.
- Generate loaner/rental agreements and ensure proper documentation to protect the dealership from liability.
Requirements
- High level of concern for customer satisfaction and willingness to take ownership of the entire customer experience.
- TOP PERFORMER
- Thorough understanding and ability to engage in consultative selling techniques.
- Service Advisor experience is required. A strong consultative sales background would be considered.
- Self-motivated, able to work independently and with others.
- Fantastic communication skills with customers in person or via email, text, and phone.
- Clean driving record.
- Willing to submit to a pre-employment background check.
Skills
- Consultative selling techniques
- Customer service
- Communication skills
- Sales
Location
- Smithtown
Work Type
- Full-time
Experience Level
- Service Advisor experience required
Benefits
- Competitive Pay Plan
- Medical and Dental
- 401(k) Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
About the Company
- At Competition Subaru of Smithtown, we believe our associates are our greatest asset.
- As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area.