Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this ALB - Parking Services Attendant role.
Rezi rewrites your resume against Avports LLC's job description. Free.
Tailor your resume to this ALB - Parking Services Attendant role.
Rezi rewrites your resume against Avports LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the ALB - Parking Services Attendant posting at Avports LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the ALB - Parking Services Attendant posting at Avports LLC — free, in seconds.
About the Role
This position serves as an ambassador for the Company, requiring professional and ethical conduct. Responsibilities include monitoring the Parking Control System, resolving customer parking issues, and performing customer service and cash handling duties. Shift work, including weekends and holidays, is required.
Responsibilities
- Greet and assist airport patrons, providing directions and a friendly image.
- Participate in customer feedback programs by administering surveys.
- Monitor the PARCS system in the Command Center.
- Troubleshoot and resolve problems with the Parking Control System.
- Communicate professionally via phone, in person, and electronically.
- Multi-task effectively with frequent interruptions.
- Explain parking policies and procedures to customers.
- Accurately quote and calculate parking fees and schedules.
- Resolve "Point of Sale" issues, including "Pay on Foot" machines, lost tickets, discounts, and validations.
- Handle cash and credit card transactions in an outdoor environment.
- Adhere to Company and Airport policies and procedures.
- Maintain a clean, safe, and professional workspace.
- Drive Airport Vehicles.
- Assist with health and safety procedures, including light disinfecting and cleaning.
- Perform other duties as assigned.
Requirements
- Must speak fluent English.
- Must have excellent communication and people skills.
- Must pass customer service training.
- Ability to be trained on the parking system.
- Basic knowledge of the geographical area and available transportation options.
- Successfully complete Customer Service Program Training and Parking Control Center Training.
- Must possess a valid New York State driver's license.
Skills
- Customer service
- Cash handling
- Computer knowledge
- MS Office products
- Communication skills
- Problem-solving
Location
- Albany International Airport
Work Type
- Shift work
- Weekends
- Holidays
Experience Level
- Prior experience in customer service is a plus.
Education Level
- High school diploma or GED
About the Company
- This position follows all provisions of the SMART/UTU collective bargaining agreement.
Equal Opportunity
- EOE
- DFWP