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About the Role
We are seeking a Manager to lead our Air/Sea team of 7-10 with various clients and commodities. You will be responsible for the day-to-day administration of the Service Delivery Team, managing overall service delivery to clients through classification and entry summary, coordinating a single point of contact for the customer, and ensuring client relationships are maintained through proactive client contact and superior customer service.
Responsibilities
- Supervise the Service Delivery Team on a day-to-day basis ensuring we are meeting SOP with the client.
- Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team.
- Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations.
- Manage and capture audit results and monitor metrics and measurements against standards.
- Regularly provide feedback and coaching to employees and where necessary or required to the Client.
- Manage staffing decisions: recruitment, hiring, and terminations for the department.
- Complete annual performance reviews and make salary recommendations.
- Ensure that teams are working within budget from a revenue and cost perspective.
- Ensure client service meets corporate objectives and is provided on a proactive, timely basis.
- Support business development efforts, including client visits as required.
- Client onboarding/orientation.
- Provide expert advice to both internal and external customers.
- Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely.
- Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely.
- Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients.
- Actively seek out, develop and implement process improvement opportunities for the business.
Requirements
- 6 years of related experience.
- Team management experience.
Skills
- Experienced in managing high shipment volumes.
- Extensive knowledge in Customs and regulatory requirements.
- Strong team leadership and ability to coach and grow team development skills.
- Strong leadership skills.
- Client Service orientation.
- Ability to make decisions and recommendations within authorized limits prescribed.
- Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point.
- Analytical skills with problem solving ability.
Location
- IL Schaumburg - US082
- HomeOffice Florida
- HomeOffice Illinois
- HomeOffice Michigan
- HomeOffice Minnesota
- HomeOffice New York
- HomeOffice North Carolina
- HomeOffice Ohio
- HomeOffice Pennsylvania
- HomeOffice South Carolina
- HomeOffice Tennessee
- HomeOffice Texas
- HomeOffice Vermont
- HomeOffice Virginia
- HomeOffice Wisconsin
Work Type
- Full Time
Experience Level
- 6 years of related experience
- Team management experience
Education Level
- High School/GED or equivalent
- Bachelors Degree or equivalent
Salary/Compensations
- 71,875-110,000 USD
Benefits
- Competitive compensation
- Comprehensive benefits
- Professional development
- Incentive opportunities
About the Company
- Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
- Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
- Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
- At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
- Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
Equal Opportunity
- We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
- Accommodations are available for applicants and employees with disabilities throughout the recruitment process.