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About the Role
The Physical Security Systems Specialist supports the global Security Integrations footprint through communication with global stakeholders, security systems programming, service ticket management, database management, security systems administration, and low voltage systems troubleshooting and support.
Responsibilities
- Provide global support to partner in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units to include Lenel OnGuard Access Control, Milestone XProtect VMS, Axis video hardware, visitor management, servers/workstations, and Commend Intercom software platforms on a global level
- Provide support for security systems including application programming and support to partners in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units
- Participate in creation of project plans and schedules to meet business requirements; identify, analyze, and select information technology and business practices to support strategic global business process/plans
- Participate in the design, development, testing, and integration of applications with various levels of complexity
- Provide testing support for global service providers
- Remotely support, repair, troubleshoot access control equipment and IP based video security systems, including but not limited to electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
- Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
- Act as the department representative interacting with service/project integrators for repair and maintenance of all access, CCTV, and alarm systems and provide testing support for global service providers
- Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
- Participate in project or service-related conference calls and meetings to align with project/service needs.
- Maintain up-to-date documentation of the department’s processes and procedures; maintain up-to-date documentation of service and project logs for all access control, CCTV, and alarm systems. Provide reports as needed
- Use discretion and judgment in planning own work/schedule and may have some responsibility for planning work/schedules for others on project related work
- Responsible for ensuring all necessary personal certifications to perform responsibilities are current
Requirements
- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Minimum of two (2) years of security systems to include basic programming and operations management experience with one or more of the following: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
- Minimum of two (2) years of experience installing and supporting low voltage alarm system hardware (fire, audio, intrusion, video)
- Understanding of Windows operating systems and overall IT network topology
- Ability to meet deadlines and work in a fast based environment with minimum direction
- Able to identify critical issues quickly and accurately
- Strong troubleshooting skills, mechanical and electronics aptitude
- Customer service skills by aiding customers, employees, and visitors in a courteous and professional manner with cultural awareness and sensitivity
- Willingness and ability to work a flexible schedule to accommodate international business hours
- Effective oral and written communication skills
- Knowledge of Word, Excel, Power Point, etc.
Skills
- Lenel OnGuard Access Control
- Milestone XProtect VMS
- Axis video hardware
- Visitor management
- Commend Intercom software platforms
- Low voltage systems troubleshooting
- Access control equipment
- IP based video security systems
- Electrical schematics
- CAD drawings
- Windows operating systems
- IT network topology
- Troubleshooting
- Customer service
- Oral communication
- Written communication
- Word
- Excel
- Power Point
- SQL Databases
- Project coordination
- Project management
Location
- Global
Work Type
- Full-time
Experience Level
- Minimum of two (2) years of security systems experience
- Minimum of two (2) years of experience installing and supporting low voltage alarm system hardware
Education Level
- High school diploma or equivalent
- College degree in Computer Science or Project Management (Preferred)
- Project Management Professional (PMP) certification (Preferred)
Benefits
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
About the Company
- Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
- While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Equal Opportunity
- Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.