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About the Role
The Conference Services Manager is responsible for planning, organizing, and executing guest room blocks to ensure customer satisfaction, maximize profitability, and generate repeat business. This role involves marketing hotel services, issuing contracts, coordinating across departments for flawless group execution, and maintaining strong client relationships. The position also supports new business development through site visits, sales presentations, and proactive outreach, with a focus on maximizing revenue through upselling and delivering exceptional luxury service.
Responsibilities
- Maximize revenue by selling all facets of the hotel to new and existing clients.
- Collaborate with Director of Sales and Revenue Management to develop upselling strategies and guidelines.
- Liaise with Food & Beverage Department to ensure revenue optimization.
- Use professional sales techniques to negotiate terms and conditions.
- Develop and conduct sales presentations and site visits to prospective clients.
- Articulate and leverage the unique benefits of the hotel to close sales opportunities.
- Manage existing accounts and execute proactive client re-solicitation.
- Manage assigned accounts ensuring all pertinent aspects of solicitation, negotiation, and closing are complete and documented.
- Travel locally to conduct outside sales calls, promote the hotel, and evaluate competitor positioning.
- Represent the hotel at industry trade shows and professional events.
- Act as a seamless liaison between clients and hotel operating departments.
- Oversee all billing details for hotel groups, including processing deposits and credit card authorizations.
- Coordinate and supervise assigned group business from initial booking through completion.
- Coordinate various departments' participation in servicing accounts.
- Create, review, and revise rooming lists, VIP amenities, and group information for distribution.
- Follow and promote sustainability guidelines and practices.
- Perform additional duties as requested by management.
- Uphold rigorous safety, data security, and confidentiality protocols for corporate guests, VIPs, and client accounts.
Requirements
- Proven experience in hospitality sales and/or sales management strongly preferred.
- Familiarity with sales and hotel management software (e.g., Delphi, Infor, PMS).
- Strong communication, negotiation, and presentation skills.
- Keen attention to detail with a passion for luxury hospitality standards.
- Flexible work schedule, including occasional evenings, weekends, and holidays as needed.
- Physical demands include sitting for extended periods, walking the property, lifting up to 10 pounds, bending, reaching, and operating office equipment.
- Moderate local travel required between the hotel and client locations.
Location
- New York, NY
Work Type
- Full-time
Education Level
- Associate's or Bachelor's degree in Hospitality Management, Business, or related field preferred.
Salary/Compensations
- USD $90,000.00/Yr.
About the Company
- The Fifth Avenue Hotel, an award-winning luxury destination, is nestled in the heart of Manhattan. Our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where personal service, extraordinary design, distinctive cuisine, compelling art, and immersive cultural experiences come together to create something truly exceptional.
- At The Fifth, every detail is intentional. We invite our guests to experience the hotel as a flâneur—where curiosity is sparked, stories unfold, and no two stays are ever the same.
- The Fifth Avenue Hotel is more than a workplace—it's a destination where creativity, culture, and hospitality meet.
- As part of our award-winning team, you will play a vital role in shaping the physical canvas of unforgettable guest journeys in one of New York City's most distinctive luxury hotels.