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About the Role
The Associate Branch Manager supports branch success through individual sales and leadership. This role achieves sales targets by managing customer opportunities and supports the Branch Manager in coaching, operations, and execution.
Responsibilities
- Achieve individual lending and optional product sales targets by managing customer opportunities from application through closing.
- Support branch growth through customer acquisition, retention, referral generation, and strong customer relationship management.
- Contribute to branch sales and profitability objectives.
- Deliver a best-in-class customer experience by ensuring clients' needs are met promptly and professionally.
- Support the resolution of customer concerns and escalations.
- Provide day-to-day coaching, operational support, and development guidance to Lending Specialists and branch team members.
- Support the Branch Manager with onboarding, ongoing development, and branch training initiatives.
- Reinforce a culture of accountability, performance, and customer focus.
- Provide observations and coaching feedback to the Branch Manager to support employee development and formal performance discussions.
- Coordinate daily branch operations, service priorities, and workload distribution.
- Ensure adherence to company policies, procedures, regulatory requirements, and privacy standards.
- Maintain the confidentiality of customer information.
- Support audit readiness, operational excellence initiatives, and the implementation of approved process improvements.
- Resolve routine operational issues and customer matters using approved procedures and decision limits.
- Escalate policy exceptions, approval requests outside delegated limits, material operational issues, and unresolved customer concerns to the Branch Manager.
- Act as the branch lead in the Branch Manager's absence within delegated authority and company policies.
- Maintain flexibility in work schedules to support team coverage, operational needs, and branch performance.
Requirements
- 2-3 years of experience in financial services, sales, lending or customer-facing roles.
- Previous leadership, coaching or supervisory experience preferred.
- Must successfully pass a criminal background check, credit check, and validation of work experience.
Location
- London Digital branch
Work Type
- Full time
- Permanent
Education Level
- College diploma preferred
- Business-related education considered an asset
Salary/Compensations
- $61,000-69,200
Benefits
- Competitive hourly rate plus an incentive plan based on performance.
- Generous vacation based on your role, statutory holidays, plus 6 wellness days.
- Robust health and dental coverage through Manulife.
- Virtual healthcare through Dialogue.
- Group Retirement Savings Plan with up to 7% employer match.
- Discounts from top retailers via WorkPerks.
- Location-based perks like gym memberships and Toronto Bike Share.
- Education Assistance Program.
- Fairstone Academy for training and skill development.
- Parental leave top-up program.
About the Company
- Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing.
- Focus on customer service and community engagement.
- Helps individuals and businesses meet their financial needs through flexible and accessible lending options.
- Culture built on strong values and leadership principles.
- Recognized as a Great Place to Work Canada 2025.
- Recognized as one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Equal Opportunity
- Fairstone is an equal opportunity employer.
- Will make reasonable accommodations to respond to the needs of people with disabilities.
- Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.