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About the Role

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates. This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Responsibilities

Support team efforts to achieve growth targets in financial performance and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
Deliver client engagement and education.
Meet behavioral activity goals as defined by Retail Leadership, including introductions.
Deliver timely and accurate daily financial transactions, striving for no controllable preventable losses.
Understand and adhere to all applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Consistently adhere to regulatory and compliance policies and standards and complete required compliance trainings.
Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent education.
Less than 2 years of customer service and sales experience.
Experience in Financial Services Industry (Preferred).
Action-oriented, enjoys working hard, full of energy for challenges, not fearful of acting with minimum planning, seizes opportunities, aggressively and enthusiastically pursues action to achieve results, possesses a sense of urgency.
Business Acumen: Knows products and understands sales process, aware of how strategies and tactics work in the marketplace and what motivates a customer, has courage and aspiration to do things differently in the marketplace.
Approachability: Easy to approach and talk to, puts others at ease, warm, pleasant, gracious, sensitive to and patient with interpersonal anxieties of others, builds rapport well.
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, sees hidden problems, excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answers, good listener and early knower, gathers informal and incomplete information in time to do something about it.
Priority Management: Spends time on what's important, can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks and creates focus, uses time effectively and efficiently, values time, gets more done in less time than others, can attend to a broader range of activities.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Skills

Client Service
Transactional Support
Teller Functions
Financial Transactions
Sales Performance Support
Client Introductions
Client Education
Risk Management
Operational Accuracy
Communication
Problem Resolution
Relationship Building

Location

Staten Island, NY 10309

Work Type

Part Time

Experience Level

Less than 2 years

Education Level

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

Salary/Compensations

$17.00 - $22.55

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Comprehensive leave program

About the Company

Flagstar is an Equal Opportunity Employer.
We are committed to providing clear and accurate compensation information in accordance with applicable laws.
Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.
Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Equal Opportunity

Flagstar is an Equal Opportunity Employer.