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About the Role
As a Recovery Representative I, you will play a key role in managing the recovery and disposition of financed assets while delivering a positive experience for clients and customers. This position combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail. Working with internal teams, customers, and external partners, you'll help navigate recovery solutions while ensuring compliance with applicable processes, policies, and provincial regulations.
Responsibilities
- Manage recovery files to ensure obligations, timelines, and service standards are met.
- Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
- Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
- Review and authorize recovery-related supplier invoices and expenses within established limits.
- Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
- Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
- Support departmental and administrative activities while escalating complex issues as required.
- Other administrative duties, as required.
Requirements
- Post-secondary education in a related field, or an equivalent combination of education and experience.
- Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Strong written and verbal communication skills, including professional telephone etiquette.
- Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.
Skills
- Customer service and relationship management
- Communication and interpersonal skills
- Organizational and time management skills
- Problem solving and sound judgment
- Attention to detail and accuracy
Location
- Etobicoke, Ontario
Work Type
- Permanent
- Full-time
- Hybrid
Education Level
- Post-secondary education in a related field
Salary/Compensations
- $42,250 - $51,750
Benefits
- Competitive salary and benefits package
- Hybrid work schedule
- Recognition programs
- New modern workspace close to transportation
About the Company
- ESC is an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada.
- ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.