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About the Role
Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation. May also assist customers with service or warranty repairs and the sale of parts and accessories.
Responsibilities
- Support a strong commitment to world class customer service.
- Greet customers in a friendly, prompt, and efficient manner.
- Answer service, warranty, and parts questions.
- Assist Receiving Department with unloading, inspection, and VIN verification of new units.
- Affix bar code labels to received units and update lot location in IDS.
- Maintain unit inventory status communication in IDS and assist with physical inventories.
- Print daily unit delivery schedule for upcoming orientations.
- Conduct final PDI and inspect detailing of all units scheduled for delivery.
- Confirm correct rigging and accessory mounting instructions against the work order.
- Prepare Owner’s Delivery Packet and delivery documents.
- Explain unit and accessory operation, break-in, and maintenance procedures to customers.
- Assist service customers with documentation of concerns on the TMBC Repair Order.
- Assist Service Manager with the creation of related IDS work orders.
- Assist Service Manager with keeping customers informed of repair estimates and progress.
- Assist with scheduling of work in the department in the absence of the Service Manager.
- Remain up-to-date on product warranty policies and procedures.
- Assist with warranty repair authorization and related IDS work order creation.
- Assist with the receiving and sale of parts within the IDS dealer management system.
- Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.
- Ensure no unit is released until payment is received in full.
- Maintain a clean and professional work area.
- Follow all Company Policies and Procedures.
- Perform other duties as assigned.
Requirements
- Ability to complete simple math calculations.
- Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates.
- Able to lift up to 50 pounds.
- Able to work in and out of doors / in non-air conditioned environment.
- Able to stand for extended periods.
- Ability to establish and maintain effective working relationships with customers, management and co-workers.
- Ability to perform various functions within Dealership Management data entry system.
Skills
- Customer Service
- Communication
- Data Entry
Work Type
- Full Time
Education Level
- High School education or equivalent experience
Salary/Compensations
- $20.10 - $23.65
Benefits
- Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
About the Company
- Bass Pro Shops
Equal Opportunity
- Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
- Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.