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About the Role
CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with patients, coordinate and schedule services, and handle office administration, billing, account reconciliation, and inventory management. ProResp utilizes CRM applications for real-time patient file and referral process management, fostering a safe, inclusive, and socially responsible environment.
Responsibilities
- Intake of new patients and maintenance of electronic patient records
- Provide high-quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands
- Act as the first point of contact for service requests, liaising between patients and staff
- Process referrals, orders, and triage priorities
- Resolve customer concerns with empathy and compassion while adhering to established procedures
- Process client purchases and complete necessary invoicing, control accounts receivable
- Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts
Requirements
- 3+ years of experience in a front-line administrative support role
- Strong skills in general office procedures including electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
- English communication skills
- Situational sensitivity with patients, families, and referral sources
- Demonstrated self-management and self-motivation skills
- Ability to work independently as well as part of a team
Skills
- General office procedures
- Electronic patient records management
- Paper patient records management
- File management
- Accounts receivable
- Invoicing
- Inventory management
- English communication
- Situational sensitivity
- Self-management
- Self-motivation
- Teamwork
- Medical terminology (asset)
Location
- London, Ontario
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- 3+ years
Education Level
- High School required
- Post-secondary education preferred
Salary/Compensations
- $24 - $26 / hour
Benefits
- 3 weeks paid vacation to start
- Comprehensive benefits including health and dental
- Pension
- EAP (Employee Assistance Program)
- Health spending account
- Paid sick days
- Annual wellness/floater day
- Annual incentive payment program
- Company growth incentive program
- Providing a voice in employee surveys and open-door dialogue
- Annual performance and salary reviews
- Challenging careers that impact patient care
- Opportunity to learn constantly
- Positive, ethical and socially inclusive work environment
- Supportive of professional development
About the Company
- ProResp Inc. is a growing, highly reputable organization at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications.
- Learn more at www.proresp.com.
Equal Opportunity
- ProResp Inc. is an equal opportunity employer.
- We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
- Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.