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About the Role
Provide holistic, person-centred support to women entering the service, including those experiencing or who have experienced rough sleeping, homelessness, alcohol and/or substance use, and other complex needs. Work alongside women to understand their circumstances, strengths, and aspirations, helping them develop achievable recovery goals and access necessary support for stability, independence, and wellbeing. Coordinate individual treatment and recovery pathways, including assessment, care planning, psychosocial interventions, and group-based recovery activities. Collaborate with colleagues, specialist services, and external agencies for coordinated and consistent support.
Responsibilities
- Provide person-centred support to women experiencing homelessness, rough sleeping, alcohol and/or substance use, trauma and other complex needs, helping them identify and achieve their recovery goals.
- Manage a caseload and coordinate recovery plans, working collaboratively with women, colleagues, families, carers and partner agencies to ensure effective and holistic support.
- Develop and facilitate women-centred groups and activities that promote confidence, peer support, social connection, recovery and practical life skills.
- Work in a trauma-informed, strengths-based and non-judgemental way, creating safe and inclusive spaces where women feel heard, respected and empowered to make positive changes.
- Work collaboratively across services to improve access to housing, health, treatment, education, training, employment and community support, helping women build stability, independence and sustainable recovery.
Requirements
- Experience supporting adults with complex needs, particularly women experiencing homelessness, rough sleeping, substance use or multiple disadvantage.
- Understanding of trauma-informed, recovery-focused and person-centred practice, with a commitment to supporting women’s safety, dignity, choice and independence.
- Strong communication and relationship-building skills, with the ability to engage women who may have experienced trauma, exclusion or difficult experiences with services.
- Experience or confidence in facilitating groups and activities, creating safe, inclusive and supportive environments that encourage participation and peer connection.
- Ability to work collaboratively, managing a caseload and working effectively with multidisciplinary teams, specialist services and external agencies to achieve positive outcomes.
Location
- Haringey
Work Type
- Permanent
- 37 hours per week
Salary/Compensations
- £28,690 – £37,126
Benefits
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
About the Company
- Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
- Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
- Make a real difference in your community
- Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Equal Opportunity
- Waythrough is proud to be an equal opportunities employer.
- We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
- We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
- If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk