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About the Role

CLS is seeking an Executive Director, Global Head of Client Engagement to lead and manage the Client Engagement team. This role will shape and deliver the external facing strategy, drive global business plans to enhance client relationships, increase product penetration, and achieve revenue growth. The position requires senior-level connectivity with members and clients, and a focus on coaching and developing direct reports.

Responsibilities

Lead and manage the three Regional Heads of Client Engagement.
Inform and shape the Strategy for the external facing Client Engagement team and are responsible for its delivery.
Deliver an annual global business plan aimed at enhancing and deepening relationships, elevating CLS’s focus on supporting growth in settlement risk mitigation, and deepening and increasing product penetration and resultant revenues.
Provide input into the annual revenue and budget targets (Growth TCPs) on an ongoing basis and responsible for delivery on these.
Act as a recommender of the annual Global and Regional Client Engagement KPI targets to the Chief Growth Officer.
Focus on connectivity at senior levels within CLS members and clients.
Represent CLS at the highest level.
Coach, nurture and strengthen the skills and delivery of direct reports, building a strong pipeline for succession.
Support global strategy and growth plans and help drive engagement across the regions.
Ensure delivery against revenue targets and execution on KPIs.
Build and strengthen global relationships with key stakeholders at Settlement Members and other key clients.
Broaden the reach of CLS’s product suite globally and increasing revenue growth.
Manage the Regional Head of Client Engagement to ensure delivery and execution on revenue targets and KPIs.
Work with Commercial Operations to help set Global and Regional T&E and other client facing related budget requests.
Provide support and direction to the Legal Department when setting budgets and focus for necessary regional market, regulatory, internal requests and product approvals.
Lead by example, working with Risk and Compliance to ensure the highest standards are upheld and support provided, when working with colleagues in both departments on member and client related outreach.
Represent Client Engagement, as required, at internal meetings, committees or with key external stakeholders.
Act as a leader of CLS, driving client engagement and relationship development and supporting the broader CLS structure in their client activities.
Motivate staff to build an enduring competitive position and contribution to CLS strategy.
Build out, coach and optimize the skillset and effectiveness of direct reports, leading by example both externally and internally within CLS.
Be a champion of CLS in external market engagement to ensure CLS’s profile and market support is optimized.

Requirements

Minimum of 10 years of financial sales business experience.
Minimum of 5 years in a management role.
Proven track record of building, leading and delivery in a client facing function.
Significant experience managing in a fast-paced, change oriented Financial Services environment.
Demonstrable strong experience in networking, relationship management and business building.
Experience of engaging at a senior level in global financial institutions.
University Degree preferable (B.A./B.S).
Graduate Degree preferable (M.S./M.B.A/J.D./PhD).
Industry experience in one or more of the following areas: with particular focus on a strong FX background: payments, operations, front office trading or sales, funds and custody.
Outstanding communication, written and presentation skills.
Extensive detailed working knowledge and experience of the FX market/value chain, financial markets generally, and the payments industry, including understanding of asset management, custody and nostro services.
Ability to navigate diverse and nuanced market, management levels and institutions in the public and private sectors with knowledge and adeptness in dealing across global cultures.
Ability to plan, coordinate and implement effective initiatives and client engagement strategies with a successful track record of deepening client relationships, supporting as an intermediary where required.
Strong, relationship management and negotiation skills are essential, with experience of supporting others in educating on the use cases and benefits of complex products/solutions to sophisticated institutions.
Proven experience leading, motivating and retaining a dynamic, highly skilled team.
Ability to develop and mentor not only within team but throughout the organization, helping to drive higher levels of knowledge and performance.
Understanding of risk from a market and client perspective and more specifically awareness of CLS’s position in the FX ecosystem and the relevant regulatory and risk considerations pertinent to an FMI.
Excellent presentational and interpersonal communication skills, both written and verbal, and ability to operate in multiple cultures.
Ability to build consensus and to influence both internal and external stakeholders.
Possess gravitas and the ability to operate effectively at the highest levels of an organization and be perceived as a partner to the business leaders.
Adaptable and inclusive leadership approach appropriate to diverse culture and region, balancing collaboration with the need for independent decision making required in remote regional role.
Ability to champion and drive execution of initiatives at a distance from HQ to garner support across time zones and jurisdictions independently.
A talented professional manager who is rigorous in follow-through, with good attention to detail.
A capable, effective, and fair delegator.
Adept at assessing emerging developments and markets and at deciphering ambiguity in emerging policy development.
Strong ability to interpret and articulate impact of these developments in context of CLS strategy.
Strong analytical, thinking and reasoning skills, demonstrated through decision-decision-making and influencing skills at macro- and micro-level, paired with excellent judgment.
Focused and results-oriented; strong ability to support others in their business building efforts.
High ethical standards and a profound sense of integrity and confidentiality.

Skills

Financial sales
Management
Client engagement
Strategy development
Business plan delivery
Relationship management
Product penetration
Revenue growth
Networking
Business building
Communication
Written skills
Presentation skills
FX market knowledge
Financial markets knowledge
Payments industry knowledge
Asset management understanding
Custody understanding
Nostro services understanding
Cross-cultural communication
Negotiation skills
Team leadership
Mentoring
Risk assessment
Strategic thinking
Analytical skills
Judgment
Ethical standards
Integrity
Confidentiality

Location

London

Work Type

Hybrid working
Flexible working

Experience Level

Executive Director
10 years of financial sales business experience
5 years in a management role

Education Level

University Degree preferable (B.A./B.S)
Graduate Degree preferable (M.S./M.B.A/J.D./PhD)

Benefits

25 holiday days and 3 ‘life days’ (in addition to bank holidays) for UK/Asia
23 holiday days for US
2 paid volunteer days
Generous parental leave policies
Parental transition coaching programmes and support services
Wellbeing and mental health support resources
Employee Networks (Women’s Forum, Black Employee Network and Pride Network)
Hybrid working
Active support of flexible working
Monthly ‘Heads Down Days’ with no meetings
Generous non-contributory pension provision for UK/Asia employees
401K match from CLS for US employees
Private medical insurance
Dental coverage
Social events
Annual flu vaccinations
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees
Access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning
Access to frequent development sessions

About the Company

CLS is the trusted party at the centre of the global FX ecosystem, making FX safer, smoother and more cost effective.
Utilized by thousands of counterparties, CLS handles trillions of dollars’ worth of currency daily.
CLS's global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.
CLS's approach to multilateral netting shrinks funding requirements by over 96% on average.
CLS products are designed to enable clients to manage risk effectively across the full FX lifecycle.
CLS delivers market intelligence derived from the largest single source of FX executed data available to the market.
CLS values include: Pivotal purpose, Trusted guardian, Targeted innovation, Facilitate connections, Delivering excellence, Inclusive culture.

Equal Opportunity

CLS celebrates inclusion and considers this to be one of its strongest assets.
CLS is committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued.