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About the Role
The Ward Law Group is seeking an experienced Personal Injury Lien Resolution Specialist to negotiate medical balances and move settled cases toward closing. This role is crucial in helping injured clients keep more of their settlement and supporting the firm's mission of changing lives, one client at a time.
Responsibilities
- Negotiate hospital liens, medical provider balances, and other healthcare-related claims under attorney supervision and firm procedures.
- Review medical bills, verify outstanding balances and applicable insurance payments, and obtain supporting documentation.
- Submit reduction requests, follow up with providers and lienholders, and secure written confirmation of agreements.
- Manage a high-volume reductions caseload, prioritize aging files, and resolve outstanding items that delay closing.
- Maintain accurate balances, negotiation notes, agreements, and case updates in Litify.
- Coordinate with attorneys and closing staff to verify figures for closing statements and support settlement disbursements.
- Keep clients informed about reduction progress and refer legal questions or disputes requiring legal analysis to the appropriate attorney.
- Meet departmental expectations for reduction results, turnaround times, productivity, and accuracy.
Requirements
- At least two years of hands-on plaintiff personal injury reductions experience.
- Direct experience negotiating hospital and medical provider balances, with the ability to explain your strategies and measurable results.
- Experience independently managing reductions from balance verification through written agreements and closing coordination.
- Bilingual English and Spanish, with strong negotiation and client communication skills.
- Ability to manage a high-volume caseload using legal case management software; Litify experience preferred.
- Experience preparing closing statements and settlement disbursements.
- Knowledge of PIP, health insurance liens, Letters of Protection (LOPs), and medical provider billing practices.
- Experience negotiating directly with medical providers within a plaintiff personal injury law firm.
- Prior experience working in a reductions department.
- Experience managing a demand department or overseeing demand teams (preferred, but not required).
Skills
- Negotiation
- Client Communication
- Case Management Software
- Litify
- Litigation
Location
- 535 5th Ave New York, NY 10017
Work Type
- Full Time
- Onsite
Experience Level
- Experienced
Salary/Compensations
- USD 21 - USD 30 - hourly
Benefits
- Competitive salary commensurate with experience
- Professional development and continuing education support
- Collaborative, growth-oriented team environment
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
About the Company
- The Ward Law Group is an Award-Winning Personal Injury Law Firm recognized as one of the Best Places to Work for consecutive years.
- Our mission is to change lives, one client at a time.
- We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients.
- Our Core Values include Faith, Accountability, Leadership, Loyalty, Service to Our Clients, Service to Our Teammates, and Service to Our Community.
Equal Opportunity
- The Ward Law Group is an equal opportunity employer (M/F/Disability/Veterans) and considers all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.
- We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
- In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.