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About the Role
The Clinical Chief of Staff serves a strategic role supporting Medical Affairs and a coordinating role supporting the CEO on special projects. This position helps execute clinical priorities by translating executive direction into action plans, identifying risks and opportunities, and ensuring follow-through across various initiatives. The role acts as a force multiplier for executive leadership by enhancing alignment, accountability, communication, operational execution, and collaboration.
Responsibilities
- Partner with the CMO to drive priority clinical operations, quality, population health, and Medical Affairs initiatives.
- Translate strategic direction into actionable work plans, timelines, ownership structures, and measurable deliverables.
- Develop a strong understanding of CHN’s clinical programs, care delivery model, organizational culture, workflows, strengths, and operational challenges.
- Identify barriers to progress, anticipate risks and dependencies, and recommend practical solutions to improve alignment and execution.
- Ensure clinical initiatives and activities are aligned with organizational strategy, mission, values, and brand.
- Design, implement, and continuously improve systems, procedures, and protocols that strengthen clinical operations, accountability, efficiency, and effectiveness.
- Develop and maintain project-management structures that support initiatives throughout the full project life cycle.
- Partner with clinical and operational leaders to identify workflow inefficiencies and support process improvement across sites.
- Help standardize practices, reporting processes, policies, and operational expectations to improve consistency, quality, and efficiency.
- Support documentation, communication, and tracking of clinical policies, process updates, and organizational decisions relevant to clinical operations.
- Oversee development and maintenance of clinical performance dashboards, scorecards, and recurring executive reports.
- Monitor provider, site, quality, access, operational, and population health metrics to identify trends, risks, gaps, and improvement opportunities.
- Synthesize complex information and data into concise, executive-ready insights that support decision-making, leader coaching, and performance improvement.
- Equip Medical Directors and site leaders with timely, actionable site-level performance information and follow-up tools.
- Support a consistent cadence of performance review, accountability, escalation, and follow-through across clinical sites and programs.
- Lead tracking and follow-through for major CMO and Medical Affairs initiatives.
- Coordinate across Medical Directors, site leaders, operations, quality, population health, behavioral health, nursing, finance, information technology, and other internal partners to ensure deliverables remain on track.
- Maintain visibility into initiative status, milestones, risks, decisions, dependencies, and next steps.
- Collaborate with senior leaders on projects and deliverables essential to organizational impact.
- Develop opportunities for cross-departmental integration and stronger collaboration among clinical programs and operational partners.
- Serve as the CMO’s primary point of coordination for incoming requests, priority items, executive communications, and follow-up activities.
- Prepare executive summaries, briefing materials, talking points, presentations, and recommendations.
- Organize and support clinical leadership, Medical Affairs, and clinical operations meetings.
- Prepare agendas, supporting materials, meeting summaries, and action-item trackers; ensure decisions, responsibilities, and deadlines are documented and followed through to completion.
- Lead cross-functional and cross-organizational meetings, as appropriate.
- Act on behalf of and represent the CMO, as appropriate, with internal stakeholders.
- Support Medical Directors and clinical leaders through clear performance information, structured follow-up, and tools that strengthen coaching and accountability.
- Enhance systems and approaches that promote staff performance, engagement, professional development, and job satisfaction.
- Provide mentorship, guidance, and support to staff on professional development, project execution, and organizational leadership, as appropriate.
- Foster a culture of collaboration, continuous improvement, shared accountability, and respectful communication.
- Support CEO-assigned special projects and high-priority strategic initiatives requiring clinical, operational, and cross-functional coordination.
- Conduct research, prepare recommendations, and develop materials for executive review and decision-making.
- Coordinate internal and external stakeholders, milestones, communications, and deliverables for assigned projects.
- Assist with initiatives requiring executive-level alignment, communication, problem-solving, and follow-through.
- Represent the organization, as appropriate, at meetings, conferences, and external stakeholder engagements.
- Identify opportunities to strengthen external partnerships that advance clinical services, population health, integrated care, and organizational strategy.
- Support the CMO, CEO, and other senior leaders in cultivating and stewarding key relationships with community partners, public agencies, funders, and other stakeholders.
- Assist in identifying service-delivery gaps and opportunities affecting the communities served by CHN.
- Support policy, advocacy, and government-relations activities related to clinical priorities, as assigned.
- Partner with executive leadership and communications teams to elevate CHN’s clinical expertise, best practices, and field leadership.
- Performs other related duties as assigned by CMO or CEO.
Requirements
- Minimum of seven (7) years of progressively responsible experience in healthcare (clinical and administrative), quality improvement, population health, nonprofit program development, or project management.
- Experience working in a federally qualified health center, community health center, ambulatory care network, or similarly complex healthcare organization preferred.
Skills
- Clinical operations
- Quality improvement
- Population health
- Medical Affairs
- Project management
- Strategic planning
- Organizational management
- Systems improvement
- Process improvement
- Performance management
- Data analysis
- Executive communication
- Cross-functional collaboration
- Leadership
- Talent development
- Stakeholder coordination
Experience Level
- Seven (7) years of progressively responsible experience
Education Level
- Master’s degree in public health, public administration, health administration, business, social work, or a related field
About the Company
- Community Healthcare Network (CHN) is an organization focused on advancing high-quality, equitable, integrated care across sites.