Veterinary Customer Service Representative
MEOW BARK VETERINARY SERVICES PLLC · Austin, TX, US
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About the Role
Are you cheerful and friendly, have a knack for helping people and looking for more than “just a job”? Ready to help shape the culture of a new, locally-owned clinic from the ground up? At Meow Bark Veterinary, we’re building something special—a positive, collaborative, and compassionate environment where both pets and people feel genuinely cared for. If you’re looking for a place where your voice matters, your growth is supported, and your work truly makes an impact, you just found it.
Responsibilities
- Greet pet owners as they arrive
- Check in pets for their appointments
- Collect and confirm pet and owner information
- Answer phones
- Schedule, confirm, and cancel appointments
- Process payments
- Other administrative duties, as assigned
Requirements
- Excellent customer service skills
- Effective and empathetic communication with clients
- Comfortable working with a variety of animals
- Detail-oriented and skilled in verbal and written communication
- Veterinary experience preferred but not required
Skills
- Pawsitive Vibes – You bring energy, optimism, and kindness to every shift
- Solution-Seeker Mindset – You think ahead and tackle challenges creatively
- Top Dog Standards – You take pride in delivering exceptional client service
- Growth Mentality – You’re always learning and improving
- Humble & Team-Oriented – You value collaboration and feedback
- Patient-Focused Care – You treat every pet like your own
- Integrity Always – You do the right thing, even when no one’s watching
- Spanish-Speaking is a bonus
- Fear Free certification is a bonus
Location
- South Austin, TX
Work Type
- Full-time
Experience Level
- Based on experience
Salary/Compensations
- $19-21/hour
Benefits
- Continuing Education Allowance
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
About the Company
- Meow Bark Veterinary is a new, locally-owned clinic building a positive, collaborative, and compassionate environment.
- We are committed to creating a safe, inclusive workplace where every team member is respected and supported.