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About the Role
At VIVE Collision, Customer Service Representatives are critical to the repair process, making a stressful experience easier for customers by keeping them informed, organized, and confident. This role is ideal for individuals with collision center, auto body, dealership, automotive, or insurance experience who are organized, personable, and enjoy helping people.
Responsibilities
- Greet customers and provide a welcoming, professional experience
- Answer incoming calls and assist customers with questions about their repairs
- Provide proactive repair status updates
- Schedule appointments and accurately enter customer and vehicle information
- Communicate with customers, insurance companies, and internal team members
- Follow up with insurance carriers regarding claim status, payments, or other needed information
- Assist Collision Consultants and shop leadership with administrative needs
- Process customer payments and assist with accounts receivable
- Monitor and respond to emails in a timely manner
- Maintain accurate digital and physical documentation
- Help keep the front office organized and running efficiently
- Provide additional administrative support as needed
Requirements
- Collision repair, auto body, dealership, automotive service, or insurance experience is strongly preferred
- Understand the pace and communication needs of a collision repair environment
- Previous customer service, front office, or administrative experience
- Communicate confidently and professionally with customers
- Comfortable handling a high volume of phone calls, emails, and customer interactions
- Ability to remain calm and solution-focused when working with frustrated or concerned customers
- Highly organized and able to manage multiple priorities
- Strong attention to detail and follow-through
- Comfortable learning and working in computer-based systems
- Experience with Microsoft Office
- Dependable, professional, and team-oriented
- Takes initiative
Skills
- Customer Service
- Communication
- Organization
- Attention to detail
- Computer proficiency
- Microsoft Office
Location
- Onsite
Work Type
- Full-time
Experience Level
- Preferred experience in collision repair, auto body, dealership, automotive service, or insurance
Salary/Compensations
- $50,000 employer-paid life insurance
Benefits
- Medical, Dental & Vision insurance options for you and your family, including domestic partners
- $50,000 employer-paid life insurance
- 401(k) with employer match
- Health Savings Account (HSA)
- Paid time off
- 8 paid holidays, including Black Friday, plus your birthday as a floating holiday
- Employee Assistance Program with confidential counseling, financial, legal, wellness, and work/life resources
- Professional development and training
- Opportunities for advancement
About the Company
- VIVE Collision is a growing collision repair organization that values People, Process, and Passion.
- We understand that every teammate plays an important role in delivering an exceptional repair experience.
- We are in the people business. We just happen to fix cars.
Equal Opportunity
- We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.