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About the Role

Lead a residential program that directly supports individuals with intellectual and developmental disabilities, enhancing their daily lives and promoting independence, safety, and personal growth. Guide and mentor a team of direct support professionals, ensuring quality services and positive outcomes.

Responsibilities

Manage all aspects of a residential program to ensure the safety, well-being, and personal growth of individuals supported.
Ensure services are delivered according to each individual's Individual Service Plan (ISP), support needs, and personal goals.
Develop, maintain, and oversee Individual Service Plans in compliance with OPWDD regulations and agency standards.
Monitor and support the implementation of Behavior Support Plans and related strategies.
Provide leadership, supervision, and guidance to direct care staff, including Assistant Managers.
Oversee staff training, development, performance expectations, and adherence to agency policies and procedures.
Participate in recruitment efforts, including interviewing and selecting qualified residential staff.
Manage emergency situations, behavioral challenges, and high-pressure incidents with professionalism and sound judgment.
Maintain compliance with OPWDD regulations, agency policies, and internal quality standards.
Participate in internal and external audits and ensure required documentation is complete and accurate.
Collaborate with families, care teams, and agency departments to provide updates and coordinate services.
Maintain regular communication with families regarding individuals supported within the residence.
Monitor health and fire safety standards to ensure compliance with applicable regulations.
Manage residential budgets, monitor expenses, and ensure fiscal documentation and procedures are maintained accurately.
Review and approve billing-related documentation and services for individuals supported.
Oversee administrative responsibilities including payroll, scheduling, attendance tracking, and employee performance evaluations.
Maintain accurate records and documentation using agency systems and required platforms.
Respond to urgent incidents and provide support outside of regular work hours when needed.

Requirements

Bachelor’s degree in human services or a related field preferred.
Minimum of 3 years of experience working with individuals with intellectual and developmental disabilities (I/DD).
Experience supporting individuals with medically complex needs.
Strong knowledge of OPWDD regulations and residential service requirements.
Valid and clean New York State Driver’s License.
Excellent communication, leadership, organizational, and problem-solving skills.
Demonstrated ability to exercise mature judgment and respond professionally during emergencies.
Strong computer skills and ability to utilize Microsoft Office.
Must possess and maintain a personal cell phone/smartphone for work-related communication as a condition of employment.
Experience working in a Medical ICF setting.
Experience with eVero and ADP systems.
Experience supervising residential programs or leading direct support teams.
Experience with Individual Service Plans (ISPs), Behavior Support Plans, and regulatory compliance.

Skills

Leadership
Mentoring
Program Management
Regulatory Compliance
Communication
Organizational Skills
Problem-Solving
Judgment
Microsoft Office

Location

Westbury, NY

Work Type

Full-time
Onsite

Experience Level

3 years of experience working with individuals with intellectual and developmental disabilities (I/DD)
Experience supervising residential programs or leading direct support teams

Education Level

Bachelor’s degree in human services or a related field preferred

Salary/Compensations

$66,300 per year

Benefits

Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment.
Employer-paid Dental Benefits
Vision Plan
Accident Insurance
Critical Illness Insurance
Pet Insurance
Identity Theft & Fraud Protection
Legal Services
403(b) Retirement Plan with organization match of up to 5%
Life Insurance: Employer-sponsored
Voluntary Life Insurance Options
Long-Term Disability Benefits
Section 125 Flexible Spending Program
Tuition Assistance
Up to 80 hours of vacation during the first calendar year of employment.
Employees accrue an additional 8 vacation hours each subsequent calendar year, up to a maximum of 120 hours.
Up to 40 hours of personal time per calendar year.
10 paid holidays.
Opportunity to qualify for Public Service Loan Forgiveness (PSLF)

About the Company

At Community Mainstreaming Associates, our mission is to support individuals with intellectual and developmental disabilities in living fulfilling, productive, and inclusive lives within their communities.
Through our residential services, we provide individualized supports that promote independence, safety, personal choice, and community participation.
We are committed to creating an environment where individuals receive the care, respect, and opportunities they need to thrive.
We are driven by compassion, teamwork, and a commitment to excellence.
Join an organization where your leadership helps create positive outcomes and meaningful experiences for the individuals we support.

Equal Opportunity

Community Mainstreaming Associates is an Equal Opportunity Employer.