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About the Role
Customer-focused individuals are needed to join the Utility Division, working on the Thames Water contract to deliver effective solutions for waste-water network and drainage problems.
Responsibilities
- Travel to residential sites via HGV in a two-person team, around the region, powering a high-pressure water jet for restoration.
- Clean, clear, and maintain drainage systems.
- Record job reports correctly on the specialist equipment provided.
- Run diagnostics and repairs on drains.
- Deliver good customer service.
- Maintain good health and safety practices while carrying out works.
- Ensure vehicle stock is full and replenished.
- Comply with health and safety responsibilities, including PPE and safe site setups to protect employees, the public, and other road users.
- Utilize VISTEC and Salesforce platforms.
- Operate JHL specification vacuum tankers and associated equipment.
- Safely access vehicle cabs, sites, and offices using correct procedures.
- Manipulate flexible pipework (including loading and unloading to/from tanker pipe storage trays) safely using correct manual handling techniques.
- Work unsupervised in all weather conditions, wearing correct PPE or utilizing the lone worker system.
- Dynamically risk assess site access and working conditions based on specific circumstances upon arrival.
- Liaise with the client regarding process and any updates.
- Provide support to colleagues.
- Conduct thorough inspections of tools, equipment, and plant before and after use.
- Report any defects or malfunctions.
- Carry out risk assessments and have a mature approach to risk perception.
- Be aware of all Lanes Group policies and responsibilities towards them.
- Perform any other reasonable ad-hoc tasks, duties, or projects as requested by management.
Requirements
- Full training will be provided.
Skills
- VISTEC
- Salesforce
- Manual handling techniques
- Risk assessment
Location
- Deephams, Enfield
Work Type
- Permanent
- Full-time
Salary/Compensations
- £50,000 per annum (includes basic pay, overtime, on call allowance, and bonuses)
Benefits
- 21 days holiday (including bank holidays)
- Health cash plan
- Free onsite parking
- Auto enrolment pension scheme
- Friendly working environment
About the Company
- Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees.
- Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million.
- We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders.
- Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.
- Thames Water is the UK's largest water and wastewater company, serving around 16 million customers across London and the Thames Valley.
- As a trusted delivery partner, Lanes Group plays a vital role in maintaining one of the UK's most critical infrastructure networks, delivering essential wastewater and drainage services that protect communities and the environment.
- Our teams carry out everything from sewer maintenance and network cleansing to CCTV inspections and pollution response, ensuring customers receive a safe, reliable, and resilient service every day.
- By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
- Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to: Leading: Acts as a role model, shaping the learning agenda and influencing change.
- Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
- Nurturing: Supports the development of others through coaching and structured development plans.
- Engaging: Inspires and motivates learners, builds trust and credibility.
- Safe & Secure: Ensures all learning is aligned to safety and compliance standards.
- Strive to be always positive and constructive.
- Adhere to all company policies.
- Straight talking about the facts of the situation – open discussions are the best way to find solutions.
- Help others through communicating clearly.
- Deliver on commitments.
- Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues.
- Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’.