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About the Role
The Patient Service Representative (PSR) is the first point of contact for patients, responsible for ensuring a unique patient experience through exceptional customer service. This role supports the Physical and Occupational Therapy Department by performing reception and registration duties.
Responsibilities
- Role model Core Values: patient-centered, team focused, service driven, accountable, and innovative.
- Verify appointment and insurance information; enter registration information into Medent.
- Perform registration procedures for new and follow-up patients, obtaining demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverages to patients.
- Collect copays, balance cash drawer, and log weekly/monthly totals.
- Collect past due monies due to Excelsior.
- Answer and route phone calls.
- Work closely with therapists and patients to assist in scheduling.
- Act as a liaison between the patient and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations prior to confirming patient scheduling appointments.
- Process check-out patient paperwork at the completion of a visit.
- Schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, specifically orthopedic terminology.
- Perform any other assigned duties.
Requirements
- Exceptional customer service skills including professional written and verbal communication.
- 1+ years medical office experience.
- Patient registration experience desired.
- EMR experience required.
- MEDENT preferred.
- Position requires manual and finger dexterity and hand-eye coordination.
- Involves standing, sitting, and walking.
- Team member will occasionally be asked to lift and carry items weighing up to 10 pounds.
- Normal visual acuity and hearing are required.
Skills
- Customer service
- Written communication
- Verbal communication
- Medical terminology
- Orthopedic terminology
- EMR
- MEDENT
Location
- Orchard Park, NY
Work Type
- Full Time
Experience Level
- 1+ years medical office experience
Education Level
- High School Diploma or GED
- Associate's degree preferred
Salary/Compensations
- $18.00 - $30.00 Hourly
About the Company
- Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.