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About the Role
We are seeking talented Customer Service Representatives responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business. At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!
Responsibilities
- Takes incoming calls for our electric cooperative members.
- Navigates tools and resources to address the customers’ inquiries properly.
- Maintain a high level of service and meets performance targets.
- Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
- Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Requirements
- Ability to read, analyze and interpret instructions.
- Excellent communication skills.
- Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations.
- Ability to maintain confidentiality.
- Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
- Ability to thrive in our fast-paced, customer-focused environment.
- Ability to be flexible and receptive to change.
- Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.
Skills
- Customer Service
Location
- Austin, MN
Work Type
- Full-time
- Part-time
Experience Level
- 1 or more years of Customer Service experience required
- Experience in a Call Center setting preferred
Education Level
- High School Diploma or equivalent preferred
Salary/Compensations
- $17.00 - $24.00 Hourly
Benefits
- Paid Time Off (PTO)
- Community Volunteer Time Off
- 6 Paid Holidays
- School Conference/Activity Leave
- Medical, dental, & vision health benefits
- Rewarding wellness programs
- Gym reimbursements
- On-site fitness equipment
- 401K with generous company match
- Tuition reimbursement
- Regular recognition events to celebrate and thank our employees
- Opportunities for Advancement
- Free alarm monitoring for medical, environmental, and security alarm systems
- Supportive and inclusive work culture
- Incentive bonuses
About the Company
- We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay.
- At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message.
- Your work here at CRC matters to real people and their security!