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About the Role
Our service teams play an important role in supporting healthcare customers by helping to ensure equipment remains safe, reliable and available for clinical use. We are looking for a practical, customer-focused Medical Support Technician to join our Service team. This is a field-based role supporting a defined range of lower-complexity medical and electromechanical equipment, primarily including Scrubs garment management machines, associated systems, operating and procedure tables, X-ray chairs and other suitable products. Working independently and alongside experienced engineering colleagues, you will carry out installations, planned preventative maintenance, safety and performance checks, fault diagnosis and approved repairs. Full product training and ongoing technical support will be provided.
Responsibilities
- Provide field service support for assigned products.
- Complete routine servicing and planned preventative maintenance.
- Carry out functional checks and calibration where applicable.
- Diagnose straightforward electrical, mechanical and electromechanical faults.
- Complete approved repairs or component replacements within training and competence.
- Escalate complex or safety-related faults when required.
- Support installations, relocations, commissioning and decommissioning of equipment where authorised.
- Ensure equipment is safe, operational and ready for clinical use before being handed back to the customer.
- Complete accurate service reports.
- Maintain digital records.
- Manage allocated spare parts and tools.
- Keep customers and internal teams informed of progress and equipment status.
Requirements
- The role is home-based and requires regular travel to customer sites, HC21 facilities and training locations.
- A full UK driving licence is required.
- Flexibility will be needed for overnight stays, early starts, late finishes and occasional short-notice changes to work allocation.
- Occasional travel and work in Ireland or overseas may also be required for operational support or manufacturer training.
- Previous experience with medical equipment, garment management systems, tables or similar electromechanical products is desirable but not essential, provided you can demonstrate suitable practical aptitude.
- A relevant technical qualification or equivalent practical experience would also be advantageous.
Skills
- Practical approach
- Strong aptitude for mechanical and electromechanical work
- Basic fault-finding
- Following defined procedures
- Recognising when an issue needs to be escalated
- Organised
- Professional
- Customer-focused
- Clear written and verbal communication skills
- Confident using laptops, mobile applications and digital service-management systems
- Willing to learn new products through structured training
Location
- Field-based
- Home-based
Work Type
- Field service
- Remote/Flexible Working
Experience Level
- Entry level (training provided)
Education Level
- Relevant technical qualification or equivalent practical experience advantageous
Salary/Compensations
- Salary and bonus structures
Benefits
- HC21 training academy
- Savings & Cycle Schemes
- Remote/Flexible Working
- Salary and bonus structures
- Sustainable business strategy
- Enhanced Employee Assistance Programme
- Pension, life assurance & income protection
- Long service awards & employee of the month
- Employee events & initiatives all throughout the year
- Enhanced sick pay scheme that increases with service
- Enhanced annual and life leave that increases with service
About the Company
- Healthcare 21 is a sales, marketing, and technical services company.
- Our purpose is to improve people’s lives by being a leading and value adding player in Life Science.
- We are a high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do.
- We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity.
- We are respectful of others and do not accept discrimination in any form.
- We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
- The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role.
- It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding.
Equal Opportunity
- We are proud to be an equal opportunity and disability confident employer.
- At Healthcare 21, we know that diversity makes us stronger.
- We are committed to a collaborative, inclusive environment.
- We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
- We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!