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About the Role

Prosper is seeking a Workplace & Culture Manager in New York to own the employee experience, office operations, and company culture. This role is crucial for maintaining a cohesive company culture across two offices and ensuring a positive first impression for visitors. You will report to the Head of People and collaborate with your counterpart in Barcelona.

Responsibilities

Manage daily office operations including maintenance, security, supplies, and shipping.
Oversee vendor contracts and performance.
Liaise with building management and lead space planning.
Manage the office budget, including planning, tracking, and reporting.
Run the food, drinks, and office perks program.
Act as the primary contact for visitors, ensuring smooth meetings and events.
Coordinate logistics for customer and investor meetings.
Plan and execute a quarterly calendar of events, including socials, celebrations, and offsites.
Maintain and establish company rituals that foster connection between New York and Barcelona offices.
Organize travel for inter-office visits and customer meetings.
Manage office communications to keep employees informed.
Monitor employee sentiment and take action based on feedback.
Represent Prosper in the New York tech and talent community through events and partnerships.
Own the onboarding process for new hires in New York, ensuring readiness and a positive initial experience.
Manage the offboarding process for departing employees.
Oversee the candidate experience in New York, including interview scheduling and office visits.
Serve as the primary point of contact for New York employees' HR-related questions.
Collaborate with the US payroll and benefits provider on daily inquiries and I-9 verification.
Maintain accurate employee information in the HR system.

Requirements

3-5 years of experience in office management, workplace operations, or employee experience, preferably in a fast-growing startup.
Proven experience managing high-visibility office operations where attention to detail is critical.
Experience negotiating with vendors and working with building management.
Demonstrated ability to own processes end-to-end, including building, running, and improving them.
Highly organized with the ability to anticipate needs and follow through on tasks independently.
Experience creating memorable events and rituals.
Warm, trusted demeanor with excellent communication skills across all levels.
Experience opening, moving, or scaling an office is a plus.
Experience with an HR system or applicant tracking system is a plus.
Familiarity with US onboarding processes (PEO, I-9) is a plus.
Spanish language proficiency is a plus.

Skills

Office Operations
Vendor Management
Budget Management
Event Planning
Culture Building
Onboarding
Candidate Experience
HR Administration
Communication
Organization
Process Improvement

Location

New York City

Work Type

In Person
Full-Time

Experience Level

3-5 years

About the Company

Prosper AI builds advanced conversational AI agents for healthcare to handle administrative tasks like claims status checks, benefit verification, and scheduling.
The company's mission is to reduce administrative waste in healthcare, allowing professionals to focus more on patient care.
Headquartered in New York with an office in Barcelona.
Works with large and enterprise healthcare organizations.
Raised $30M from investors including a16z, Base10, YC, and Emergence.
A team of 60 individuals with backgrounds from MIT, HBS, Bain, and Olympiad medalists.
Seeking ambitious and talented individuals to scale the team and company.