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About the Role
As an HR Operations Generalist, you will join the EMEA People Enablement team, supporting Europe, Middle East, and Africa with a focus on Germany, Finland, and the Netherlands. You will provide front-line HR support to employees and People Leaders, collaborating with cross-functional HR teams and utilizing the myHR Help Desk (Oracle HCM) for inquiries and operational needs. Your core focus will be on day-to-day operational responsibilities, HR process documentation, and process improvements, including managing HRIS implementation and process optimization through automation. This role is a 1-year fixed-term contract as maternity cover.
Responsibilities
- Provide high-quality HR administrative support for the employee lifecycle, including onboarding, offboarding, absence & leave management, and contract administration.
- Manage employee data input and adjustments in HR systems for payroll processing.
- Establish processes and automations to enhance operational efficiency and reliability in employee support.
- Manage benefits administration and payroll change processing for responsible countries.
- Partner with global Total Rewards and Payroll/Accounting teams for timely and accurate processing.
- Facilitate the deployment of global policies and ensure adherence within People processes and administration.
- Ensure country compliance with local employment laws, conducting proactive research and planning for changes.
- Work with internal teams, including Legal and Payroll/Accounting, to implement changes and improvements.
- Execute employee relations investigations and issue corrective actions.
- Facilitate and advise People Leaders on Performance Improvement Plans.
- Manage local illness procedures and administration, supporting employees and People Leaders in long-term sick leave cases.
- Ensure HR processes are defined, documented, and adhered to with accuracy and timeliness.
- Proactively review and improve processes for alignment, efficiency, and cost-optimization.
Requirements
- Solid HR foundation in Germany with a strong understanding of HR principles and technology.
- Ability to work independently in managing standard employment conditions and administration.
- Ability to navigate operational ambiguity to identify compliant and efficient execution paths.
- 5+ years of relevant experience in an HR shared services environment serving the EMEA region, with emphasis on HR operational support.
- Experience supporting employees based in Germany.
- Experience supporting employees in at least one of the following: the Netherlands, Poland, Finland, Spain, and Italy is a bonus.
- In-depth knowledge of EMEA HR operations, labor laws, and best practices for Germany, including employment agreements, employment procedures, illness management, and employee relations.
- Proficient in Tier 0, 1, and 2 level HR support.
- Well-rounded proficiency in HR services, HRIS, policies, and processes, such as payroll administration, onboarding, and audit procedures.
- Structured way of working with a rigorous and detailed oriented approach.
- Strong problem-solving skills, curiosity, ability to analyze situations, apply critical thinking, and develop/implement solutions.
- Comfortable navigating ambiguous situations and proactive in seeking information or support.
- Proficient with Excel, HRIS/HRM systems, and HR tech solutions (OracleHCM, Microsoft Copilot for HR, and/or Jira are a plus).
- Fluent in both English (C1) and German (C1), written and verbal.
- Successful completion of a pre-employment screening process including employment, education, and criminal verification if applicable.
Skills
- HR Operations
- HRIS
- Oracle HCM
- Employee Lifecycle Management
- Benefits Administration
- Payroll Processing
- HR Policies
- Compliance
- Employment Law (Germany)
- Employee Relations
- Performance Improvement Plans
- Illness Management
- Process Improvement
- Automation
- Excel
- Microsoft Copilot for HR
- Jira
Location
- Berlin, Germany
Work Type
- Hybrid
- Fixed-term contract
Experience Level
- 5+ years
Salary/Compensations
- Competitive salary
Benefits
- Great work-life balance
- 30 paid vacation days
- On-site Gym and Sauna
- Yoga Room
- Learning and development support via Udemy Business platform
- Flexible working hours
- BVG Ticket
- German language course
- Employee wellness programs and life-coaching sessions
- Brown bag talks, team events, BBQ on the rooftop
About the Company
- HERE Technologies is a location data and technology platform company that empowers customers to achieve better outcomes.
- We create solutions that fuel innovation, provide opportunity, and foster inclusion to improve people's lives.
- We are inspired by an open world and driven to create positive change.