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About the Role

As a Senior Specialist, HR Service Delivery, you will join a collaborative team focused on delivering innovative HR solutions using the latest technology. You will support line managers and employees on HR policies, procedures, and programs, working closely with Centres of Expertise to ensure an exceptional client experience.

Responsibilities

• Provide advisory and logistical support to line managers and employees on pay, benefits, recruiting, employee relations, and HR policies/processes.
• Handle Talent Management System transactions for employee change requests, including letter creation and offboarding.
• Resolve queries regarding internal HR systems to promote technology adoption.
• Prepare reporting and analytics for client groups in collaboration with the HRIS team.
• Provide backup to team members and participate in projects/initiatives.

Requirements

• 3-4 years of Human Resources experience, preferably in an employee-centric environment.
• Post-secondary education with a focus on Human Resources or a similar discipline.
• Ability to work effectively with leaders at all organizational levels.
• Strong verbal and written communication skills.
• Strong organization skills and attention to detail, with the ability to manage multiple demands under tight timeframes in a confidential environment.
• Ability to work independently and within a team.
• Strong communicator capable of simplifying complex information and collaborating effectively.
• Proficiency in PC applications such as Microsoft Word, Excel, PowerPoint, and Outlook.
• Highly detail-oriented and accurate.
• Demonstrated experience improving processes, implementing new tools, or simplifying workflows.
• Comfort working with data to drive insights and decisions.

Skills

• SuccessFactors
• SAP
• Automation tools
• AI-driven enhancements

Location

• Toronto, ON

Work Type

• Hybrid
• 12-month contract

Experience Level

• Senior Specialist

Education Level

• Post-secondary education with a focus on Human Resources or similar discipline

Salary/Compensations

• $62,000 - $70,000

Benefits

• Hybrid & flex work arrangements
• Inclusive culture and diversity
• Business Resource Groups (BRG communities)

About the Company

• IGM Financial Inc. is a leading Canadian wealth and asset management company managing approximately $310 billion in assets.
• It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
• Mackenzie Investments, founded in 1967, is a key part of IGM's business, serving as an asset-management partner for Canadian financial advisors and their clients.
• Mackenzie Investments is recognized as one of Canada’s Top 100 Employers for four consecutive years and one of Canada’s Best Diversity Employers.
• Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
• We foster continuous learning and skill development in a supportive environment.
• Our Values: Be better; Be accountable; Be a team.

Equal Opportunity

• IGM is a diverse workplace committed to doing business inclusively.
• We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
• Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience.
• If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.