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About the Role

As Senior Internal Auditor, you will lead high quality, risk-based audits from planning through to reporting and follow-up. Your work will provide independent assurance to senior management, the Executive Committee, and the Audit, Risk and Compliance Committee on governance, risk management, and internal control. You will develop trusted relationships across the organisation, use sound judgement to identify key issues, and translate complex evidence into clear, practical insights. You will also support the ambition to build a modern, digital-first, and insight-led internal audit service that uses data, technology, and innovative approaches to add value.

Responsibilities

Lead internal audits from initial planning and scoping through fieldwork, reporting, and follow-up, delivering to agreed scope, quality, timelines, and budget.
Develop risk-based terms of reference, audit programmes, and risk and control matrices using business strategy, performance information, and assurance activity.
Assess the design and operating effectiveness of controls, applying a sceptical mindset, and produce clear, balanced, and evidence-based findings and reports.
Draft clear, concise, and value-added audit findings, draft and final reports.
Build credible relationships with senior stakeholders, keeping audit sponsors informed of progress, emerging findings, and proposed actions.
Lead close-out discussions and agree proportionate, realistic, and effective management actions.
Monitor and validate the completion of audit actions, challenging delays and escalating unresolved risks appropriately.
Deliver advisory reviews and investigations while maintaining independence, objectivity, and professional standards.
Bring external, regulatory, and industry insight into audit activity to help identify emerging risks and opportunities for improvement.
Act as a business partner to functions within the business, engaging with senior management on audit progress, themes, and emerging risks.
Use data analytics, audit technology, and AI-enabled approaches to improve audit coverage, efficiency, and insight.
Contribute to reporting for senior governance forums and to the continuous improvement of audit methodology, systems, and ways of working.
Play a part in a highly performing team, contributing to the implementation of new innovations and helping to drive forward the development and effectiveness of the team.
Work on a personal development plan to continuously drive forward the development of new technical and personal skills to enhance and progress your career.
Work effectively with other assurance providers, co-sourced specialists, and subject matter experts.

Requirements

A recognised professional audit qualification - CCAB, CIA or CISA.
Recent experience of independently leading end-to-end internal audits, covering planning, risk assessment, testing, reporting, and follow-up.
Evidence of producing risk and control matrices, audit working papers, and written reports that clearly link findings to evidence, risk, and proportionate actions.
Experience of presenting audit findings to senior management or governance forums and securing agreement to practical management actions.
Experience of auditing in a complex or regulated organisation, with evidence of applying relevant sector or regulatory insight when assessing risk and controls.

Skills

Lateral thinking
Critical thinking
Strong interpersonal skills
Data analytics
Audit technology
AI enabled approaches

Location

London, Docklands

Work Type

Permanent
Hybrid working
Full-time
Part-time
Flexible working patterns

Experience Level

Senior

Education Level

A recognised professional audit qualification - CCAB, CIA or CISA

Salary/Compensations

£54,000 plus a competitive benefits package

Benefits

Health plan
Gym memberships
Mental health support
Courses
Mentorship
Promotions
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
A fully equipped on-site gym open 24/7

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Our colleagues are empowered and supported to help shape fair financial outcomes for consumers and the industry.
You’ll join a purpose-led organisation where your work can make a meaningful difference, strengthen trust in the UK financial system and contribute to how we continue to evolve.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team members.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview.