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About the Role
Makes deliveries to customers using a company-provided or rental vehicle. Maintains records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver’s license.
Responsibilities
- Delivers customer orders safely within a service area, including interfacing with customers on order issues.
- Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations.
- Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment.
- Provides exceptional customer service by being professional and polite during deliveries.
- Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
- Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
- Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders.
- Prepares and maintains vehicle and customer order records in accordance with company policies and procedures.
- Contacts customers to provide updates on delivery statuses.
- Provides feedback to management on escalated customer service and sales-related issues.
Requirements
- No more than 2 minor accidents in the past rolling 3 years.
- No more than 2 moving violations in the past rolling 3 years.
- Acceptable MVR status and a valid driver’s license.
Skills
- Material handling equipment operation
- Customer service
- Route planning
- Traffic law adherence
- Safety regulation adherence
- Inventory loading and unloading
- Professionalism
- Politeness
- Order manifest review
- Pre- and post-trip inspections
- DOT regulations compliance
- Internal policy compliance
- Communication with distribution center
- Record keeping
- Customer communication
Work Type
- Full-time
Experience Level
- 2-5 years of experience in area of responsibility
Education Level
- HS Diploma or GED strongly preferred
- Specialized skills training/certification may be required
About the Company
- HD Supply is committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
- HD Supply values the diversity of its people.
Equal Opportunity
- HD Supply is an Equal Opportunity/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.