Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss) role.

Rezi rewrites your resume against Lloyds Banking Group's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss) posting at Lloyds Banking Group — free, in seconds.

About the Role

At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track. An exciting opportunity to join us as a Field Consultant in our Complex Claims Management Teams across the UK. You’ll support customers through various media and visit their homes to provide face-to-face support and claims management when needed most. You’ll work collaboratively across the claim’s teams and with our suppliers to validate and determine the value of claims, arrange repairs and manage customers’ expectations. Previous experience with home working is desirable.

Responsibilities

Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Complex Claim Owners across your Complex Claims Unit
Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls
Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Complex Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement
Work within our building contractor network utilising our LBG schedule of rates, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer claims across all policy sections
Use individual claim data to support effective management of your workload and delivery of customer purpose
Work collaboratively within your Complex Claims Unit to drive and develop technical knowledge, customer and claim management skills

Requirements

Full and current driving licence
Insurance claims qualifications (CII/CILA) or willingness to undertake them
Building/Structural qualifications (desirable for roles in our Complex team, but not essential)
General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies.
Awareness of Health and Safety requirements for site work
Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)
Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions
High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)

Skills

Home working
Customer visits
Remote claims management
Site work validation
Health & Safety risk assessment
Building contractor network utilization
Data analysis
Technical knowledge
Customer management
Claim management
Communication skills
Vulnerable customer support
Planning
Time management
File management
Complaints management

Location

West London and surrounding areas

Work Type

Full Time
Remote
Hybrid

Experience Level

2+ years general insurance claims experience

Education Level

Insurance claims qualifications (CII/CILA)
Building/Structural qualifications

Salary/Compensations

Will be discussed at interview (depending on experience)

Benefits

Generous pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days holiday, with bank holidays on top
Range of wellbeing initiatives (including private Medical)
Generous parental leave policies

About the Company

Lloyds Banking Group is driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Equal Opportunity

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.