Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Program Manager IV – AWS Connect, Telephony role.
Rezi rewrites your resume against Centene Corporation's job description. Free.
Tailor your resume to this Program Manager IV – AWS Connect, Telephony role.
Rezi rewrites your resume against Centene Corporation's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Program Manager IV – AWS Connect, Telephony posting at Centene Corporation — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Program Manager IV – AWS Connect, Telephony posting at Centene Corporation — free, in seconds.
About the Role
This role provides leadership, direction, and hands-on support to matrixed teams to ensure the successful completion of complex integration initiatives. The Program Manager IV is responsible for creating and presenting executive level communications to provide program updates and facilitate cross functional executive level discussion.
Responsibilities
- Lead large-scale, cross-functional projects for implementation, migration, and process improvement, including working with organizational leaders to support evolving business and technology strategies.
- Oversee all aspects of program planning, management, and execution (scope, schedule, budget, and resources).
- Create comprehensive timelines and ensure project teams maintain appropriate deliverables while adhering to project management standards.
- Drive successful delivery of enterprise telephony and contact center transformation initiatives, including AWS Connect migration programs.
- Drive large scale projects by coordinating the work of one or more project managers/business analysts who are managing the individual workgroups (Operations, Finance, Benefit Operations, etc.) involved in the project.
- Create meaningful dashboards for executive level updates and project status.
- Work with teams to create reports for ongoing analytics post project implementation.
- Create and deliver best practices and training information to indirect reports (when applicable), peers, and other employees.
- Partner with training teams to create and review training materials.
- Prepare and deliver documents for Program Steering Committees to the Executive team.
- Work with functional business teams’ leaders to assess program risks and issue escalate as needed to the leadership level.
- Proactively manage areas such as risk, budget/forecast, dependencies, etc.
- Prepare strategic analysis of potential business and/or operational opportunities as needed.
- Serve as the first escalation point for project issues and risks.
- Work directly with the project teams to resolve issues and create risk mitigation plans.
- Escalate well-formulated issues and risks to leadership.
- Effectively communicate business and technology issues and solutions.
Requirements
- Bachelor’s degree in related field or equivalent experience required.
- 8+ years of Program or Project Management experience required.
- Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required.
- Proficiency in MS Office applications and project management tools required.
Skills
- AWS Connect (Amazon Connect) implementation, migration, or support experience strongly preferred.
- Experience with telephony platforms and contact center technologies expected.
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 8+ years of Program or Project Management experience required.
- Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required.
Education Level
- Bachelor’s degree in related field or equivalent experience required.
- Master’s degree preferred.
Salary/Compensations
- $87,700.00 - $157,800.00 per year
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
About the Company
- At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day.
- You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective.
- It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Equal Opportunity
- Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
- Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act