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About the Role
Sun Life's Digital Platforms Modernization team is seeking a Student Analyst – Process Automation to design, build, and test workflow automations. This role offers a hands-on opportunity to improve operational efficiency, enhance user experience, and learn about the mainframe environment while using tools like Microsoft Power Automate, ServiceNow, and Power Platform.
Responsibilities
- Meet with stakeholders to understand workflows, pain points, and automation opportunities
- Document requirements, personas, and user stories for workflow automation
- Map current-state and future-state processes
- Build and test automated workflows using Microsoft Power Automate, ServiceNow automation, or similar tools
- Create reusable templates and best-practice automation patterns
- Follow defined development and change management standards
- Develop and execute test cases to validate automation behaviour
- Identify, log, and troubleshoot defects
- Work with developers and SMEs to ensure solutions meet requirements
- Create workflow documentation, SOPs, and reference guides
- Assist in reporting automation or dashboard development
- Maintain version control of workflow assets
- Participate in Agile ceremonies (standups, planning, demos, retros)
- Collaborate with product owners, architects, analysts, and automation developers
- Escalate blockers early and contribute to continuous improvement
Requirements
- Currently enrolled in Computer Science, Engineering, Information Systems, Business Tech Management, Math, or a related field
- Strong interest in process automation and workflow design with a curiosity to learn about delivery processes
- Comfort working with tools like Microsoft Power Automate, Power Platform, ServiceNow, or similar
- Analytical mindset with strong problem-solving skills
- Ability to document processes, test workflows, and validate results
- Strong verbal and written communication skills
- Curiosity, initiative, and desire to learn new tools and technologies
- A graduation date of April 2027 or later.
Skills
- Process automation
- Workflow design
- Microsoft Power Automate
- Power Platform
- ServiceNow
- Process analysis
- Testing
- Documentation
- Agile practices
- Low-code/no-code tools
- APIs
- Connectors
- Data integrations
- AI frameworks
- Process mapping tools (Miro, Lucid, Visio)
- Basic scripting (Python, JavaScript)
Location
- Hybrid
Work Type
- Temporary Employee
- Hybrid
Experience Level
- Student
Education Level
- Currently enrolled in Computer Science, Engineering, Information Systems, Business Tech Management, Math, or a related field
Benefits
- Professional development workshops
- Student awards
- Socials
About the Company
- At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.
- Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
- We are honored to be recognized as Canada’s Best Employers for Recent Graduates and Canada's Best Workplaces by Great Place to Work in 2025.
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.