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About the Role
The General Manager (GM) role is responsible for running a profitable business, delivering the highest guest satisfaction, and being fully accountable for sales, Cost of Goods, people, and standards within the location. The GM acts as the leader and a role model of Impact Kitchen’s brand, values, and staff culture.
Responsibilities
- Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community.
- Drive training and career development through Impact Academy (LMS) while overseeing staff performance, recognition, and growth.
- Ensure seamless restaurant operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production.
- Utilize Impact’s industry-leading tech stack to manage the fiscal year budget, boost sales, and prime cost control tools while demonstrating full ownership of P&Ls.
- Analyze Finance, Marketing, People & Culture, and Culinary reports to identify business growth opportunities.
- Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching.
- Serve as the primary contact for health inspections, WSIB procedures, audits, and compliance.
- Lead weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives.
- Collaborate with the Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives.
- Prepare for and participate in the quarterly Restaurant Performance Presentation with Impact Kitchen's Directors and President.
Requirements
- Minimum 3 years of senior management experience preferably in restaurant or retail industries.
- Knowledge of federal, State and municipal health, safety and labor requirements.
- Exceptional communication, organization and leadership skills.
- Experience in training, orientating and development of new employees.
- Ability to work a flexible schedule, including weekends and holidays.
Location
- New York City
Work Type
- Full-time
Experience Level
- Senior management experience
Salary/Compensations
- $90,000 - $120,000 per year
Benefits
- Meal stipend
- Substantial discount on Impact Kitchen products
- Opportunity to enroll in health benefits
- Paid vacation and sick time
- Flexible scheduling
About the Company
- Impact Kitchen is a nutrition-focused all-day restaurant & cafe serving breakfast, brunch, lunch & dinner, 100% free of gluten, refined sugars and seed oils.
- Founded in Toronto in 2015, Impact Kitchen is the brainchild of personal trainer and nutrition expert Josh Broun, and M·A·C Cosmetics co-founder Frank Toskan.
- In addition to restaurant presence, Impact Kitchen fuels major league sports teams and top athletes through catering and culinary partnerships.
- Our Values: Passionate & Purposeful, Impacting the Community, Building for the Future.
- Our Culture: Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization.
- 96% – The amount of managerial roles we filled through internal success planning last quarter.
- 91% – Our average Employee Experience score.
- 87.5% – Our average score across Indeed and Glassdoor.
Equal Opportunity
- Impact Kitchen feeds a diverse community and is made stronger by a diverse team.
- We welcome and encourage applications from our entire community equally.
- As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential.
- Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within.
- This is true for all practices and policies within the employee journey/lifecycle.
- Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities.
- Should you require a reasonable accommodation, please indicate in your application.
- Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.