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About the Role

The Client Delivery Specialist is responsible for supporting the management of product delivery from inception to completion, ensuring customer satisfaction. This includes coordinating customer requirements, capturing soft goals, collecting online media deliverables, and handling post-sale changes. Candidates must be logical thinkers with good communication skills, able to multitask and work under pressure in a fast-paced environment.

Responsibilities

Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns.
Build relationships with Advertisers to provide support and fulfill campaigns, aiming to build a loyal customer base.
Communicate campaign status, performance, and execution details with Sales, CSM, and Product Ops teams.
Provide excellent Customer Service by responding to internal and external customer inquiries via telephone and email.
Provide order status and performance updates to Sales Representatives.
Ensure proper revenue forecasting and recognition on a weekly basis.
Set up auto-reporting and manage manual client reporting deliveries.
Process Campaign Changes, including collaborating with sales and clients to set expectations regarding impact and timing.
Secure necessary proof of delivery and process month-end close tasks.

Requirements

Candidates must be logical thinkers with good communication skills.
Must be able to multitask and work under pressure.
Must be a team player, detail-oriented, and comfortable working in a fast-paced environment.
Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must.
Excellent oral and written communication skills.
Strong organizational skills.
Extremely reliable - team player.
Professional phone skills.
Must have the ability to handle multiple deadlines, phone calls, and projects.
Must be a fast thinker and able to make decisions quickly.
Computer Application literate.
Proven sales and client management abilities, preferably to the advertising and agency marketplace.
Accurate data entry skills, problem-solving ability, and the ability to work independently.

Skills

Communication skills
Multitasking
Working under pressure
Team player
Detail-oriented
Organizational skills
Professional phone skills
Fast thinking
Decision making
Computer Application literate
Sales abilities
Client management abilities
Data entry skills
Problem solving
Ability to work independently

Location

240 Blackfriars office

Work Type

Hybrid

Education Level

B.A. or B.S. degree required

Benefits

Great community
Welcoming culture with in-person and online social events
Fantastic Walk the World charity day
Active diversity and inclusion networks
Up to four days per year to volunteer
Charity match funding available
Opportunity to develop career with bespoke training and learning
Mentoring platforms
On-demand access to thousands of courses on LinkedIn Learning
Encouragement and support for internal job moves
25 days annual leave, rising to 27 days after two years
Birthday leave day
Chance to work from (almost!) anywhere for up to four weeks a year
Flexible range of personal benefits to choose from
Company-funded private medical cover
ShareMatch scheme
Strong wellbeing support through EAP assistance
Mental health first aiders
Healthy living subsidy
Access to health apps
Recognition for great work, with global awards and kudos programmes
Chance to collaborate with teams around the world

About the Company

Informa TechTarget informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients.
We provide our customers with: Trusted information that shapes the industry and informs investment, Intelligence and advice that guides and influences strategy, Advertising that grows reputation and establishes thought leadership, Custom content that engages and prompts action, Intent and demand generation that more precisely targets and converts.
Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices.
We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen.

Equal Opportunity

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.
As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.
This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.