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About the Role
As a Host at Soho House, you will be a primary point of contact for members, guests, and staff, responsible for greeting individuals, managing reservations, and ensuring a positive experience from arrival to departure. Your role involves excellent service through friendliness, professionalism, and organizational efficiency, potentially including training new team members.
Responsibilities
- Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
- Punctuate all calls and interactions with friendliness, accuracy, and discretion
- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
- Influence a fun and positive atmosphere by being approachable and professional
- Perform other duties as assigned by supervisor/manager
Requirements
- Minimum of 3+ years’ experience in a similar role.
- Must have OpenTable and MICROS experience.
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
- Problem solving skills and bring conflict resolution to any anticipated or current matter.
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed).
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8-10 hours.
- Fast paced movements occasionally required to go from one part of the club to others.
- Must be able to understand and communicate clearly with guests, members, and coworkers.
- Must be able to reach and handle the computer, keyboard, and desktop items.
- Occasionally kneel, bend, crouch and climb as required.
Skills
- OpenTable
- MICROS
- Answering high-volume phone lines
- Answering inquiries professionally
- Problem solving
- Conflict resolution
- Detail oriented
- Articulate
- Multi-tasking
- Strong communication skills
- Understanding and following written and verbal instructions
Experience Level
- 3+ years’ experience in a similar role
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision (Full-time employees)
- Retirement fund with a 2% match (Full-time employees)
- Sick days + vacation days (Full-time employees)
- Career progression opportunities (domestic or international, managerial or technical)
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Access to internally and externally run courses
- Access to monthly calendars for trips, trainings, and events (Cookhouse & House Tonic)
- Access to monthly team events (fitness sessions, cinema screenings, art classes)
- Provided substantial meal free of charge while on duty
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Soho House can progress your career domestically or internationally as well as managerially or technically.
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
- Cookhouse & House Tonic: Celebrating our passion for food and drink.